"Linux Endpoint Technician"

JOB SUMMARY

The Linux Endpoint Technician to support Red Hat Enterprise Linux (RHEL) desktops in academic and research environments. This role is ideal for a technician with hands-on experience in Linux support, particularly in classroom and lab settings, who can work independently and communicate effectively with faculty, researchers, and IT colleagues.

This role is required to be onsite 60%-80% of the time.

PRIMARY JOB RESPONSIBILITIES

• Provide technical support for RHEL-based Linux desktops in academic and research areas
• Use tools such as RHEL Satellite Server to manage and maintain Linux endpoints
• Assist with system imaging, patching, configuration, and troubleshooting
• Collaborate with faculty and researchers to support specialized software and computing needs
• Write and maintain basic scripts to automate routine tasks and improve system efficiency
• Document procedures, configurations, and support resolutions
• Participate in endpoint lifecycle management and contribute to system security and compliance efforts
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Familiarity with RHEL Satellite Server or similar Linux management platforms
• Basic scripting skills (e.g., Bash, Python)
• Strong communication and interpersonal skills
• Willingness to handle complex challenges
• Ability to remain composed and solution-focused in dynamic or challenging support situations
• Ability to work independently with minimal supervision
• Ability to communicate technical information to non-technical people

MINIMUM QUALIFICATIONS

• High School Diploma or the equivalent
• Two or more years of experience supporting Linux systems, preferably in academic or research environments
• Familiarity with RHEL Satellite Server or similar Linux management platforms.
• Basic scripting skills (e.g., Bash, Python).
• Strong communication and interpersonal skills.
• Ability to remain composed and solution-focused in dynamic or challenging support situations.
• Ability to work independently with minimal supervision.

PREFERRED QUALIFICATIONS

• Bachelor's degree in information technology or a closely related field
• Experience supporting Linux in higher education or research computing environments.
• Familiarity with classroom technologies and lab setups.
• Understanding of endpoint security and compliance practices