"Hourly Pooled - Teldesk Aide, Office of the CIO"

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

At the University of Wyoming, we are committed to creating a supportive and enriching workplace.

Job Title:

Teldesk Aide

Essential Duties and Responsibilities:

This position will support the Information Technology Telecommunications Help Desk in the Information Technology Center. This position assists the Manager of IT Billing & Telecom Help Desk in a team environment by answering and responding to Teldesk phone and email requests, creating service orders in the billing and ticketing system, contacting departments for service order authorizations, billing reconciliations, and general office duties.

Competencies:

• High attention to detail
• Ability to troubleshoot and/or solve problems independently
• Critical thinking skills

Minimum Qualifications:

• Knowledge of Microsoft Office Suite, with experience in Excel
• Excellent written and verbal communication skills
• Experience with data entry
• Experience with Customer Service

Required Application Materials:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume

Work Location:

Remote: This position is eligible for remote work

Hiring Statement/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.

About Laramie:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/