House Manager

House Manager

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision of the Director of Audience Services, the House Manager serves as the primary Front-of-House (FOH) lead for all Soraya-presented and rental events held at The Soraya and its venues (Plaza del Sol, Rehearsal Room, Gallery, etc.). The incumbent oversees FOH operations before, during, and after each performance, including preparing the venue for guests, greeting and seating patrons, assisting patrons requiring accommodations, and closing out venues following events.

• Completes post-event reports summarizing activities, issues, and resolutions.
• Acts as the primary on-site contact for campus event partners in the absence of the Director during events.
• Provides lead work direction to FOH hourly pooled staff of approximately 80 individuals, including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers, ensuring high levels of service, safety, and professionalism.
• Assists with recruitment, training, and scheduling, and oversees timekeeping processes for staff.
• Responsible for all FOH equipment and ensures FOH staff is properly equipped for all of their job responsibilities, including uniforms, radios, etc.
• Works with other YSNC staff, including Ticket Office, Production, Marketing, and Fundraising, to ensure FOH operations run smoothly for all performances, events, receptions, etc.
• Performs other duties as assigned.

NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/e9dby0711im27dw0x154awebdyuiwbh5

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Knowledge, Skills, & Abilities

• Demonstrates strong customer service and conflict resolution skills, including de-escalation techniques.
• Communicates effectively both verbally and in writing with diverse audiences.
• Works efficiently in a fast-paced, high-pressure environment with competing priorities.
• Builds and maintains collaborative working relationships with staff and stakeholders.
• Applies knowledge of theater operations, safety protocols, and ADA compliance.
• Demonstrates flexibility, sound judgment, and professionalism in all interactions.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 1499 / Guest Services Sales Prof II / Grade 1
• The anticipated HIRING RANGE is $ 4617 - $ 5518 per month, dependent on qualifications and experience. The salary range for this classification is: $4617 - $6727 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.

General Information

• Applications received through May 8, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.

Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers

To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/557207/house-manager