Housing and Residence Education Case Manager

The Housing and Residence Education Case Manager plays a pivotal role in supporting student well-being and upholding community standards in the residential environment. This live-on position provides comprehensive management of student conduct cases and students of concern while also contributing to daily operations, crisis response, assessment, and staff development. The Case Manager collaborates with campus partners to ensure timely intervention and follow-up for students in need, promotes a safe and inclusive community, and supports departmental initiatives through training, research, and programming.

Key Responsibilities

Case Management

• Serve as the lead case manager for housing-related student conduct and student-of-concern matters. Lead weekly students of concerns meeting with members of the Student Development staff.
• Track and manage student conduct cases and wellness referrals using a case management platform (e.g., Maxient).
• Maintain accurate and confidential records of all case management activities in compliance with university policies and applicable laws.
• Collaborate with Counseling Services, Title IX, Campus Police, Academic Success, and other campus partners to provide holistic support.
• Educate students on rights, responsibilities, and personal accountability within a restorative framework.
• Analyze data related to student conduct trends, incidents of concern, and student engagement to inform practice and strategic planning.

Student Support

• Assesses situations involving students of concern and determines the type of intervention needed and appropriate courses of action.
• Meets regularly with students of concern to assist in connecting them with resources and helping them to matriculate through the University.
• Interfaces with parents, faculty, and staff to address issues related to students of concern adequately.
• Serves as a liaison to Housing and Residence Life, and other campus partners and individuals to consult and advise on students of concern related issues.
• Participate in weekly meetings related to scope of work (i.e. Student Conduct, Behavior Intervention Team, etc.).
• Conduct ongoing research on best practices in residence life, student support, conduct management, and wellness.

Staff and Community Development

• Develop and lead educational sessions on conduct processes, mental health awareness, crisis intervention, and student support best practices for RAs and professional staff.
• Assist with training that prepares staff for effective incident response and referral practices.
• Support office-wide initiatives by researching current topics (e.g., student mental health, conflict resolution, inclusion strategies) to inform policies, programs, or staff development.
• Prepare reports or presentations for internal use, accreditation, or departmental improvement.

Housing Office and Operational Support

• Assist with the day-to-day functions of the housing office and support service delivery to residents and staff.
• Conduct routine residential walk-throughs with the Director to assess community safety, cleanliness, and maintenance needs.
• Work closely with Housing Operations staff to address maintenance, room assignments, and general housing logistics.
• Participate in the emergency on-call rotation, responding to student crises and providing trauma-informed support.

Overarching Expectations

• Serve as a role model in personal and professional behavior for staff and residents.
• Practice ethical stewardship of university resources and uphold professional standards.
• Cultivate and maintain positive working relationships across campus departments.
• Participate in departmental and divisional initiatives and fulfill additional responsibilities as assigned.
• Fulfill other general duties assigned by the Office of Housing and Residence Education, Division of Student Development and/or Gardner-Webb University

Education & Qualifications

• Bachelor’s degree required, Master’s degree preferred
• Previous experience in residence life, student affairs, or a related area.
• Strong organizational and programming skills.
• Excellent interpersonal and communication abilities.
• Ability to work independently and as part of a team.
• Experience in conflict resolution and conduct management.
• Commitment to fostering an inclusive and supportive residential community.
• Availability to live on-campus and participate in an on-call rotation.