Housing Coordinator, Housing and Residence Life

Housing Coordinator, Housing and Residence Life

Job ID: 295306

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Summary

Responsible for the management and promotion of on-campus housing with a special emphasis on room assignments, resident retention efforts, and providing outstanding customer service. Responsible for helping maintain a database of records, process execution and other various large-scale projects throughout the year.

Responsibilities

KEY RESPONSIBILITIES:

1. Utilizes the university housing system (i.e., StarRez) software suite to manage and maximize student occupancy for on-campus housing
2. Assists with the development, testing, and management of the room assignment process from application to assignment to check-in and check-out
3. Assist in the development and execution of the annual room selection process utilizing the StarRez PortalX Application Portal
4. Responsible for training of all staff members in assigned area on the use of the StarRez software suite
5. Supervises all activities of student assistant staff members hired to work at the support desk for the assigned area, to include recruitment, selection, and training of student staff
6. Manages the housing waitlist process for every classification of student each semester, monitors each individual step from initial offer to final status for waitlisted students
7. Responsible for manually billing housing fees for all housing beds
8. Coordinates reconciliation process with University Bursar
9. Calculates and manually bills pro-rated housing and cancellation fees for all housing beds
10. Responsible for verifying student eligibility for on-campus housing. If students are ineligible, communicate cancellation and move-out process
11. Completes monthly reconciliation between the SALTO Access System and StarRez
12. Ensures security of our physical buildings by maintaining accurate record
13. Serves as a contact for student, family, and staff questions regarding housing assignments and billing, communication sources include answering phone calls, working with walk-in traffic and responding to e-mail messages
14. Attends campus events such as Preview Days & Orientations to market University housing to current on-campus residents and incoming students who may desire to live on campus

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of experience in customer service and/or related work experience

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in higher education
Experience in Residential Housing

Proposed Salary

The budgeted salary range is $19.60 to $25.00 per hour. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits

Knowledge, Skills, & Abilities

ABILITIES
Able to work in a fast-paced environment
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working knowledge of StarRez software package or any housing software preferred

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (written, verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, residential housing software)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette