Programs electronic locks. Works extensively with RS2 and
Sargent ASSA software (LCT) to maintain the 3500 Persona Wi-Fi
locks which includes data entry and programming devices as new
locks in system, and updating firmware and troubleshooting various
issues with electronic components. Works with RS2 to troubleshoot
issues with IDH locks and any other hardwired locks in
Housing.
Maintains and Provides Upkeep of Equipment Inventory and Work Order
Records:
- Assists in the coordination of all work orders for lock repairs
and access reader repairs. Audits inventory and requests orders be
made for supplies for lock shop when required. Manages and
addresses work order assignments in a timely and efficient manner.
Ensures invoices and charge-backs are correctly processed and
reconciled.
Provides Customer Service and Assistance to Staff and Customers in
Troubleshooting Lock and Key Systems:
- Conducts all work in a timely manner in accordance with
established George Mason University lock shop standards and
policies with a focus on accuracy, customer service, and
maintaining security. During normal work hours, responds to
emergency work orders via the MPulse work order system and via
phone, text, and/or email. For after-hour emergency assistance,
this includes nights and weekends, responding to emergencies via
phone calls. Reviews and maintains a working knowledge of all
department and University policies pertaining to all relevant key
and lock installation best practices.
Manages Housing Key System:
- Cuts, issues, and delivers keys, maintaining all paperwork and
records to include the use of Simple K software. Maintains all core
issues to include the pinning of cores and expanding the Master key
system as needed. Performs general locksmith duties in a timely and
efficient manner to include master keying, rekeying, installation,
and repair of all types of lock cores.
Practices Personal Accountability and Follows Code of Conduct,
Laws, Policies, and Procedures and in Compliance with Training and
Certification Required of the Position:
- Reviews, follows, and maintains a working knowledge of all
laws, state, university, and department policies. Complies with
policies safeguarding confidential/sensitive information. Follows
department’s professional standards and code of conduct.
- Maintains a professional appearance in compliance with
grooming, hygiene, body art, and uniform standards. Maintains a
level of physical fitness which meets the daily requirement of
performing key control and locksmith functions demonstrating the
ability to complete work tasks in accordance with the position
requirement’s of physical activities and physical requirements.
Maintains all certifications and qualifications for the position of
Housing Locksmith. Complies with state, university, and department
leave policies and submits written leave requests with reasonable
notice, utilizing leave only as approved by supervisor/department,
and for the purpose of which it is intended. Demonstrates
punctuality and reports on time for assigned shifts, training, and
other duties. Follows assigned work schedule, requests, enrolls in,
and attends training when required. Obtains approval to work
overtime from supervisor, complies with requests to work overtime,
and reports to work during emergencies/call-back as an
essential/designated employee.
- Promotes a positive, professional image and practices personal
accountability and responsibility, demonstrating energy,
enthusiasm, and commitment. Devotes full effort to job
responsibilities during work hours, performing assigned duties and
responsibilities with the highest degree of public trust. Conducts
oneself at all times in a manner that supports the mission of the
agency and the performance of duties. Reports circumstances or
concerns that may affect satisfactory work performance to
management, including any inappropriate (fraudulent, illegal,
unethical) activities of other employees. Works cooperatively to
achieve work unit and agency goals and objectives. Demonstrates
respect for the agency and toward agency coworkers, supervisors,
managers, subordinates, residential clients, students, and
customers. Demonstrates professional and ethical conduct, honesty,
and truthfulness at all times. Meets or exceeds established job
performance expectations. Performs other duties as assigned.
Required Qualifications:
- High school diploma or equivalent;
- Generally, 1-2 years of related experience;
- Must possess a bonded locksmith and safe lock servicing
certification, Foley Belsaw certification, advanced locksmith
certification, best certified in keystone 600 master keying
product, ASSA ABLOY, BEST, Von Duprin, Schlage, Sargent, and/or
DCJS Locksmith certification, or ability to obtain such
certifications;
- Knowledge of technical door and locksmith trades;
- Knowledge of locksmith practices and terminology;
- Knowledge of master keying and master key systems;
- Possess locksmith skills consisting of key cutting
ability;
- Demonstrated ability to install, repair, and rekey locks;
- Computer skills to include technical skills of current
applications and databases;
- Excellent interpersonal, problem solving, and verbal/written
communication skills;
- Excellent public relations/customer service skills;
- Ability to communicate respectfully to internal and external
customers, appreciates diversity and respects differences, and
maintains confidentiality;
- Ability to work with teams or independently with minimal
supervision at times;
- Ability to work independently and solve problems involving many
variables;
- Other attributes include having a dependable work ethic, and a
high level of integrity, honesty, and accountability;
- Ability to pass a rigid background check, to include a
polygraph;
- Must be willing to serve in an on-call capacity when required;
and
- Must currently possess an appropriate, active, valid motor
vehicle operator’s license that meets all of GMU’s requirements for
operating state vehicles and equipment under Mason’s Vehicle Use
Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/.
The Office of Risk Management reserves the right to review the
driver’s licenses and Motor Vehicle Reports (MVRs) of all
candidates selected with employment contingent upon a favorable
review.
Preferred Qualifications:
- Vocational or technical training in related field; and
- Generally, 2+ years of related experience.
Instructions to Applicants:
For full consideration, applicants must apply for the
Housing Locksmith at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information.
Posting Open Date: October 10, 2025
For Full Consideration, Apply by: November 10, 2025
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/
