HR Coordinator - Office of Human Resources

POSITION DETAILS

The Office of Human Resources' mission is to deliver comprehensive resources and services that include recruitment, employee benefits, performance management, classification, and compensation as well as employee labor relations. We are committed to providing the highest quality services and we will strive to support our employees so they can better serve our students and our community. We are also dedicated to attracting, encouraging and retaining a highly qualified workforce to support the College's mission of academic excellence.

CUNY is an equal opportunity employer and is committed to increasing the diversity of its workforce. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

Reporting to the Human Resources Director, the HR Coordinator plays a key role in the daily operations of the Human Resources Office. This position serves as the front-facing representative for HR on campus and provides essential administrative and operational support across the department.

The HR Coordinator is often the first point of contact for employees and visitors, whether in person, by phone, or via email, and helps ensure that every interaction with HR is professional, helpful, and welcoming. While front-desk activity varies throughout the day, the position is fully integrated into HR operations and supports onboarding, payroll coordination, personnel processing, and general HR administration.

In addition to the CUNY Title Overview, the responsibilities of the position will include but are not limited to the following:

Front-Facing & Customer Service Support

• Serve as the primary point of contact for the Office of Human Resources, providing professional, courteous, and responsive front-desk coverage.
• Answer phones, greet visitors, respond to general HR inquiries, and direct questions to appropriate HR staff.
• Monitor shared HR inboxes, respond to routine inquiries, and escalate complex or policy-related matters as appropriate.

Onboarding & HR Operations Support

• Support onboarding for new and returning full-time and part-time employees by preparing documentation, communicating next steps, and coordinating orientation activities.
• Coordinate onboarding logistics with campus partners (IT, ID/Access Services, Parking, etc.) to help ensure a smooth start for employees.
• Collect, review, and submit required employment and payroll documentation in accordance with CUNY and college guidelines.

Payroll & Personnel Processing

• Assist with timesheet processing for faculty and staff, including collection, data entry, auditing, and resolving routine discrepancies.
• Support personnel transactions such as appointments, salary and title changes, stipends, and one-time payments, ensuring accurate data entry and documentation.
• Prepare routine employee correspondence, including employment verifications and responses to common HR requests.

Administrative & Team Support

• Maintain accurate and confidential personnel records, including preparation of documents for electronic filing and records retention.
• Assist HR professional staff with projects, communications, or other duties as assigned.
• May supervise and train part-time support staff or student workers.

Participate as a collaborative member of the HR team, contributing to a positive, organized, and service-oriented office culture.

QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS

• Administrative experience in Human Resources, higher education, or a customer-service-focused office environment.
• Ability to perform core front-facing office functions and capacity to coordinate and oversee part-time staff
• Strong interpersonal skills and the ability to interact professionally, tactfully, and discreetly with a diverse campus community.
• Excellent organizational skills, attention to detail, and follow-through.
• Ability to manage multiple tasks, prioritize effectively, and adapt to changing needs.
• Strong written and verbal communication skills.
• High degree of Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Adobe) and calendar functionality
• Familiarity with HRIS systems (e.g., PeopleSoft, Workday) and collaboration tools such as
• Teams and Zoom is a plus.

CUNY TITLE OVERVIEW

Provides information and services to the College community to support the Human Resources function.

• Prepares and executes various personnel transactions involving employee recordkeeping, processing of new hires, pay administration, and recruiting
• Maintains an understanding of policies, procedures, regulations, and collective bargaining agreements relevant to human resources
• Organizes and processes employee information; develops and maintains reports and queries; assures data accuracy and completeness
• Responds to requests for information; troubleshoots issues, follows up and responds to employee inquiries
• Assists HR managers with employee communications of all kinds; may prepare materials, conduct orientation sessions, or update web pages
• Performs related duties as assigned.

Job Title Name: HR Coordinator

CUNY TITLE Assistant to HEO

FLSA Non-exempt