HR Service Center Specialist

HR Service Center Specialist

Company:
North Carolina State University

Job Location:

Category:
Human Resources

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 481201 - UHR Service Center

Location: Raleigh, NC

Essential Job Duties:
Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you'll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR, whether it's answering questions, resolving issues, or pointing them in the right direction.

Key responsibilities include but are not limited to:

• Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).
• Answer HR-related questions from employees, faculty, managers, and more-escalating issues when needed.
• Help users understand how to navigate HRNow (ServiceNow) for self-service and support.
• Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.
• Process I-9 forms, conduct background checks, and verify education.
• Stay up to speed on HR services and share info when needed.

This is an internal posting for current NC State permanent and temporary employees, and candidates with RIF priority. If you are tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you!

Other Work/Responsibilities:

• Generate and disseminate communications as directed such as separation letters.
• Identify gaps in the delivery of customer service and provide solutions.
• Provide assistance in performing and conducting special projects.
• Effectively manage conflicting priorities.
• Collaborate with colleagues to understand employee/client needs and requirements.
• Other duties as assigned by management.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• A commitment to excellence in customer service and superior communication skills.
• Demonstrated ability to seek out, learn, and quickly apply new information quickly and accurately.
• Innovative problem-solver who can generate workable solutions and resolve customer issues completely and appropriately.
• The ability to handle situations with tact, discretion and confidentiality.
• Demonstrated technical aptitude including the ability to learn and become proficient with modern technology platforms such as ServiceNow or similar HR case management platform.
• Proficient use of Microsoft Office Suite (Excel, Word, PowerPoint, etc.) or similar programs.
• Proficient with Gmail or similar software.
• Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects.
• Personable professional demonstrating cultural sensitivity and the ability to build rapport with a multicultural workforce.

Preferred Qualifications:

• Demonstrated ability to deliver high-quality customer support with professionalism and clear communication across multiple channels.
• Strong problem-solving skills, including the ability to think creatively and resolve complex or sensitive issues with sound judgment and confidentiality.
• Proven ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Experience building rapport and working effectively with individuals from diverse backgrounds, contributing to an inclusive environment.
• Proficiency with standard business and HR tools (e.g., Microsoft Office, Google Workspace, or case management systems such as ServiceNow), with the ability to quickly learn new platforms.

Required license or certification:
N/A

Position Number: 00111089

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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