"HR Shared Services Officer"

PRIMARY DETAIL

• Salary: $78,954- $85,095 per annum + 17% superannuation and annual leave loading
• Full-time, 2-year fixed term role
• Macquarie University, Wallumattagal Campus, North Ryde

Support the people who power a world-class university — deliver excellence across every stage of the employee lifecycle.

Are you a detail-oriented HR professional who thrives on accuracy, efficiency, and delivering outstanding service? We are seeking an HR Shared Services Officer, that sits within our Positions and Appointments team, to play a vital role in supporting our staff.

Working within our Positions and Appointments team, you will work with modern HR systems, ensuring seamless administration across the full employee lifecycle, gain exposure to a wide range of HR processes, and have the chance to grow your career in a supportive environment that genuinely values your contribution and development.

About the Role

As an HR Shared Services Officer within the Positions and Appointments team, you will:

• Provide customer service and transactional support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.
• Assess, communicate and follow-up customer queries and ensure the correct application of the organisational requirements.
• Provide efficient, consistent, and accurate transactional processing for Tier 1 and Tier 2 HR operational services including but not limited to pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments.
• Process employment-related transactions ensuring relevant approvals, compliance with policy and procedures and high level of data accuracy.
• Track and monitor employee transaction progress and follow up or redirect as required.
• Maintain a high-level of data integrity and accuracy within systems. Monitor data quality and consistency within and between HR systems and resolve data quality errors with guidance from Manager.
• Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.
• Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About You

You are a proactive professional with a genuine passion for HR operations and service delivery. You bring a strong understanding of HR processes, systems, and compliance requirements, and you enjoy working collaboratively to deliver outcomes that matter.

Selection Criteria:

• Exceptional written and verbal communication skills, with the ability to manage enquiries professionally and efficiently.
• Demonstrated experience in managing high-volume HR enquiries and processing transactional HR activities, ideally within a large or complex organisation.
• Strong knowledge of HR processes across the employee lifecycle, including recruitment administration, onboarding, and position management.
• Familiarity with enterprise agreements, modern awards, and relevant employment legislation.
• Proficiency in HRIS platforms (experience with Workday is highly regarded) and the Microsoft Office suite.
• Exceptional attention to detail with a commitment to data accuracy and quality.
• A proactive mindset with the ability to identify process improvements and contribute to continuous improvement initiatives.

Desirable:

• Experience with HR enquiries and transactional processing within a hospital or healthcare environment
• Previous experience processing transactions in Workday.

A criminal history check is a requirement of this position

How to Apply

To be considered, please apply online with your CV and a cover letter outlining your suitability for the role.

Applications Close: Monday 6th of April at 11:59pm (AEST).

We reserve the right to progress or decline an application prior to the application closing date.

For enquiries, or a confidential conversation about the role please contact Kate Williams, at k.williams@mq.edu.au.

Pre-Employment Checks

Macquarie University/Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University/Health.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close: 06/04/2026 11:59 PM