HR Transaction Processor

Position Overview

The HR Transaction Specialist plays a critical role in supporting the university's HR operations through employee-data analysis, transactional oversight, auditing, and consultative guidance related to employment actions. This role serves as a primary resource, providing exceptional transactional support and customer service for employees, Budget Officers, HR Partners, and HR Centers of Excellence (COEs), grounded in a strong understanding of HR policy, HR systems, and data integrity best practices. The HR Transaction Specialist is responsible for interpreting and applying HR policies, conducting tier-1 and tier-2 inquiry resolution, performing data and transaction audits, and recommending process improvements to enhance efficiency, accuracy, and service delivery.

This role acts as a first point of contact for HR inquiries and provides analytical insights and troubleshooting related to employee records, paycheck matters, time and leave audit activities, and transactional submission and processing (e.g., compensation or funding adjustments, summer pay, 3G form processing, supervisor changes, PAFs/ePAFs, keying funding changes into the HR/Pay system, and employee records maintenance.). The HR Transaction Specialist partners with various campus offices in working audit reports (e.g., Temporary Work Hours, Federal Work Study Monitoring, Under-enrolled Activities, etc.) and works closely with departmental staff, HR Partners, and COEs to ensure high-quality, compliant and timely HR service delivery.

The successful candidate will have strong organizational and communication skills and demonstrate responsiveness in processing and troubleshooting transactional issues. They must possess the ability to maintain a high satisfaction rate in a fast-paced and deadline-driven atmosphere as well as the initiative to identify, analyze, and improve HR processes to enhance efficiency and effectiveness.

The Transaction Processor is a hybrid position.

Job Description

40% - HR Transactional Analysis & Processing

• Manages and audits time and leave data to ensure accuracy, identify exceptions, and support timely payroll processing.
• Provides training and instruction to employees and supervisors related to timekeeping corrections, absence reporting, and system functionality.
• Serves as subject matter expert reviewing and analyzing 3G hiring forms for accuracy in position data, compensation, and funding. Partners with HR Partners and units to ensure proper appointment setup and collaborates on compensation calculations when needed.
• Manages keying all non-project funding changs into HR/Pay and ensuring chart strings and pools are properly set up for payroll.
• Audits and keys all funding transactions related to Summer Pay and academic appointments; may perform deeper analysis on replacement rows and data conflicts to maintain clean data.
• Manages biweekly compliance reports (Federal Work Study, Under-Enrolled, etc.), investigates discrepancies, and collaborates on ensuring adherence to institutional and regulatory requirements.
• Manages the Personnel Action Forms (PAFs/ePAFs) and evaluates their alignment with governance, compensation structure, FTE standards, and position management rules. Maintains a high level of confidentiality in processing forms on behalf of Employee Relations.
• Performs analytical review of compensation adjustments, funding splits, and retroactive funding changes; partners with Budget Officers and HR Partners to ensure accuracy and policy alignment; identifies and escalates transactions which need intervention from Employee Relations.
• Manages the student compensation process by gathering data, validating accuracy, and preparing files for mass uploads.
• Reviews and audits workflow transactions (e.g., 3G, Additional Pay, Faculty Events, etc.) for data integrity and compliance before processing.
• Serve as subject matter expert, advising units on overload requests, evaluates allowability, identifies alternatives when needed, and collaborates with Talent Acquisition and Compensation on compliant solutions.
• Completes Funding Setup Request forms and appointment documentation requiring higher-level analytical review (e.g., ensuring that cost centers are payroll eligible, fringe funding is overridden on FWS pools, CF1's are set up appropriately, helping calculate funding splits, etc.).

30% - Employee Support & HR Advisory

• Provides guidance and expertise, serving as the initial point of contact for HR position and payroll-related inquiries, providing accurate interpretation of policies, procedures, and workflow requirements across multiple channels (tickets, phone, email, chat).
• Conducts tier-1 issue resolution and escalates complex issues to the appropriate HR teams while tracking and following up to ensure closure.
• Subject matter expert for employees and supervisors, and other departmental staff on HR processes, pay policies, timekeeping, and compliance requirements.
• Analyzes and maintains employee documentation and records within Perceptive Content and HR/Pay systems (e.g., additional pay documentation, researching paycheck issues, time & leave discrepancies).
• Investigates complex paycheck issues, researches and evaluates root causes (employment history, forms submitted, and data entered) and collaborates with HR COEs and Payroll on off-cycle checks or pay corrections.
• Builds strong consultative relationships providing guidance, consultation, and expertise with HR Partners, unit administrators, system administrators, and HR COE staff to improve information flow and transaction accuracy.
• Provides back-up support for onboarding services team and front office staff as needed and is cross trained in critical compliance steps. Directs employees to centers of excellence for technical support as needed.

20% - Training, Documentation, and System Enhancements

• Stays current on updates to HR systems, policies, and procedures; updates training materials and resource documents accordingly.
• Collects feedback, performs workflow assessments, and identifies opportunities for process and system improvements to develop and continuously improve efficiency, accuracy, and user experience.
• Participates in developing and delivering training/guidance for HR colleagues, campus partners, and system users on using Perceptive Content to submit 3G forms, creating funding change forms, and the time and absence review process in HR/Pay.
• Represents the HR unit on cross-functional workgroups, offering analytical and process-focused expertise.
• Participates in system testing, user-acceptance activities, and implementation of new HR software tools or upgrades.
• Supports special projects, internal audits, and continuous improvement initiatives.

5% - Leadership & Team Collaboration

• Alternates with peers as backup to the HR Transaction Manager during absences, supporting team meetings or escalations.
• Mentors junior team members by providing guidance, feedback, and technical or process training.
• Contributes to shaping team standards and promoting a collaborative, solutions-focused work environment.

5% - Other Duties as Assigned

• Participates in other projects as assigned and engages in ongoing professional development to strengthen HR, analytical, and technical expertise.

Required Qualifications

1. Bachelor's degree OR a High School diploma/G.E.D. equivalency and three (3) years of professional experience.
2. One (1) year of experience in HR operations, payroll processing, time and/or attendance administration, or related activities.
3. Demonstrated written communication, accuracy, and organizational skills, as evidenced through application materials, and professional experience.
4. Exceptional customer service skills, including responsiveness, empathy, and professionalism, demonstrated through prior work history and/or reference feedback.
5. Experience delivering training to staff or customers, such as job aids, SOPs, presentations, or system walkthroughs as evidenced by application materials.

Preferred Qualifications

1. Human Resources generalist experience, including employee relations, onboarding, or HR administrative support.
2. Experience working with at least one HRIS/payroll/time system (e.g., Workday, UKG/Kronos, ADP, Oracle, SAP, Dayforce, PeopleSoft).
3. Experience with HR, accounting, or payroll procedures within a higher education or similarly complex environment.
4. Intermediate Excel skills, such as pivot tables, filters, or conditional formatting.
5. Professional HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
6. Experience developing training materials, such as job aids, SOPs, presentations, or system walkthroughs.

Contact Information to Applicants

Connie Jordan
HR Transactions Manager
cjordan10@ku.edu
785-864-2486

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

• A cover letter addressing how required and preferred qualifications are met.
• Resume or curriculum vitae.
• Contact information for three professional references.

Incomplete applications will not be considered.

Application review begins Friday, April 3rd and continues until a qualified pool of applicants is identified.

Advertised Salary Range
Starts at $44,100

Application Review Begins
03-Apr-2026

Anticipated Start Date
27-Apr-2026

Primary Campus
University of Kansas Lawrence Campus

FTE
1.0

Reg/Temp
Regular

FLSA Status
Nonexempt

Employee Class
U-Unclassified Professional Staff

Work Location Assignment
Hybrid