I.T. Support Specialist

About this Position

Provides technical support to students, faculty and staff with computer and technology questions. As top-tier help desk support, this position will be responsible for the installation of hardware and software on faculty, staff and instructor station machines; will restore and back-up system files, provide technical support and training to campus users, install audiovisual equipment, and will assist Information Services Analysts with lab deployments, network printer deployments, and network runs.

Required Qualifications:

Education: Associate's Degree in Computer Sciences or related discipline. Work experience may be substituted for degree requirements.

• One to two years of experience in the installation and maintenance of software and hardware.
• One to two years of experience in providing support to users for office automation applications, such as word processing, spreadsheets, databases, electronic mail, web browsers, and other productivity software.

Skills, Proficiencies, and/or Knowledge:

• Working knowledge and ability to install hardware and software.
• Ability and skill to collaborate with other IS personnel to resolve system and network issues.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• High degree of initiative to work independently and also collaborate in a team environment.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications

Certifications, Registrations, and/or Licenses: Information Technology certifications, such as, CompTIA A+, CompTIA Network+, or Microsoft Technology Associate.

Essential Job Functions:

1. Provides technical support to the campus Local Area and Wide Area Network.
2. Performs backup and restoration of data.
3. Installs and maintains the network components to include: hubs, switches, routers, bridges, file servers, cables, and interface cards.
4. Maintains user ids, user passwords, user and file attributes, and overall security.
5. Installs and maintains desktop hardware and software.
6. Maintains an inventory of all technology assets located throughout the campus.
7. Provides hardware and software training to users.
8. Analyzes need for automation of repetitive tasks.
9. Researches and/or coordinates with outside entities to resolve complex problems.
10. Stays informed of emerging technologies that could benefit the University.
11. Completes all mandatory training and participates in a minimum of two professional developments each year.
12. Performs other duties as assigned.