Assists with the identification and recruitment of program
participants. Recruitment is done through the program website,
social media, in person events, and external program
referrals;
Tracks client data: collects, tracks, and prepares reports on
client impact data;
Tracks ICAP mentor activity: tracks and prepares reports
regarding advising hours provided by ICAP mentors and other mentor
activities; and
Performs data entry to update client coordination activities
and outcomes in a central management system, as well as an internal
tracking spreadsheet.
Program Coordination:
- Assists the Director of ICAP with new and ongoing operations.
This includes coordinating participant monthly calls, setting up
cohorts throughout the year, and one-on-one communications as
needed, etc.;
- Responsible for the project management and coordination of
multiple ICAP programmatic offerings, including the ICAP Lean
Startup course, administrative and communications management with a
team of 15+ ICAP mentors, virtual and in-person event logistics,
and on-going program promotion;
- Manages programmatic experience of ICAP clients, ensuring
program communication, expectations, deadlines, and next steps are
clear, understood, and continually improving;
- Supports the Director of ICAP in administering technical
assistance, outreach, communication, document review, and reporting
to partners and funding sources;
- Generates reports: updates client profile data, manages
required document filings, and other administrative duties. Reports
include monthly program activity and end of year client success
stories and outcomes;
- Creates and deploys surveys: reviews and revises impact and
event participant surveys to assess, manage, and improve the
experience of ICAP clients;
- Develops, expands, and strengthens relationships with ICAP
clients and ICAP mentors meeting regularly and assessing needs and
progress;
- Provides technical assistance to ICAP clients as needed, with
online platforms to upload their work;
- Superior customer service skills and relationship management
skills;
- Assists ICAP mentors, as needed, in their work with ICAP
clients, primarily through coordination and administrative
support;
- Contributes to Virginia SBDC management meetings, departmental
committees, and other institutional team efforts, as needed, by
providing program updates; and
- Performs other related duties as assigned by the Director of
ICAP.
Marketing and Social Media:
- Responsible for website maintenance/updates and web
content;
- Creates and distributes program communication plans and
content;
- Marketing material creation and updates: Using various
platforms, creates and updates program materials such as graphics,
flyers, social media posts, as needed;
- Social media management: Assists with ICAP marketing and social
media posting;
- Responsible for entire content and process to distribute a
monthly ICAP e-newsletter to the ICAP client community including
content creation, content selection management process, and
distribution; and
- Creates and distributes announcements and routine procedural
communications, as directed, in conjunction with ICAP and related
programs.
Event Planning/Management:
- Plans in-person and virtual events: Assists in the planning and
execution of ICAP events, such as course offerings, monthly calls,
small group sessions, and partner gatherings;
- Manages virtual and in-person event logistics, including
coordinating with local partners, providing training and
instruction to local counterparts, as needed, and reports on any
challenges, hinderances, or issues;
- Manages event communication to stakeholders (prior to and
following events);
- Attends in-person and virtual events, as needed, to assist with
logistical support;
- Markets events to specific audiences, primarily via email and
social media;
- Emcees events, as needed; and
- Identifies, schedules, and prepares speakers for ICAP
programming.
Required Qualifications:
- High school diploma or equivalent;
- Experience (typically 4+ years) supporting administrative
responsibilities;
- Experience (typically 3+ years) coordinating client engagements
and relationships;
- Experience (typically 3+ years) supporting virtual event
planning and execution;
- Experience (typically 3+ years) maintaining a database of
confidential client information;
- Experience (typically 1+ years) with website content
development;
- Experience (typically 1+ years) with Microsoft software
platforms;
- Experience (typically 1+ years) with digital meeting platforms,
such as Zoom;
- Experience (typically 1+ years) communicating with tech
entrepreneurs;
- Knowledge of program coordination;
- Knowledge of partner development and management;
- Knowledge of social media marketing practices and platforms,
specifically LinkedIn;
- Superior customer service skills and relationship management
skills;
- Excellent organizational skills;
- Strong interpersonal skills and ability to interact effectively
with diverse executive stakeholders;
- Ability to strictly adhere to policies and procedures;
- Ability to effectively organize and demonstrate appropriate
time management; and
- Demonstrated strong attention to detail.
Preferred Qualifications:
- Bachelor’s degree in related field;
- Experience (typically 4+ years) creating and managing
administrative processes;
- Experience (typically 3+ years) managing client engagement and
relationships;
- Experience (typically 3+ years) organizing and managing virtual
events;
- Experiment (typically 1+ years) with AI-enabled tools and/or
develop AI-enabled workflows;
- Experience (typically 1+ years) advising business or technology
entrepreneurs;
- Knowledge of venture capital, grant funding, and debt
financing;
- Knowledge of entrepreneur support organizations; and
- Knowledge of Virginia’s entrepreneurship ecosystem.
Instructions to Applicants:
For full consideration, applicants must apply for the
ICAP
Program Coordinator at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a cover letter and resume for
review.
Posting Open Date: October 6, 2026
For Full Consideration, Apply by: October 20, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/
