IdahoSTARS Customer Support Specialist I
Posting Number: SP005400P
Division/College: College of Education, Health & Human Sciences
Department: Center on Disabilities & Human Development
Location: Boise
Posting Context Statement:
Position Overview:
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.
Duties may include:
- Customer Support
- Facilitating communication between program participants and project leadership
- Maintaining program calendars and schedules
- Operational and Administrative Support
- Serving as primary contact with program participants
- Other duties as assigned
Required Experience:
- One year of experience in a customer support role
- One year experience with data entry and a data management system
- Experience working on a team with shared goals
- Experience with organizational and problem-solving tasks
- Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
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