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Posting Number: SP005400P Division/College: College of Education, Health & Human
Sciences Department: Center on Disabilities & Human
Development Location: Boise
Posting Context Statement:
Position Overview:
This position provides responsive and engaging customer support for
child care professionals as they navigate the data management
system (RISE) as it relates to the Idaho Child Care Program (ICCP)
and state child care licensing.
Duties may include:
Customer Support
Facilitating communication between program participants and
project leadership
Maintaining program calendars and schedules
Operational and Administrative Support
Serving as primary contact with program participants
Other duties as assigned
Required Experience:
One year of experience in a customer support role
One year experience with data entry and a data management
system
Experience working on a team with shared goals
Experience with organizational and problem-solving tasks
Demonstrated ability to write clearly and precisely as
demonstrated in applicant materials
Using computer software and applications for word processing,
developing spreadsheets, email and internet research
Required Education:
High School Diploma or equivalent
Required Other:
Ability to travel
Ability to work non-standard hours as needed
Additional Preferred: EXPERIENCE
More than one year of experience in a customer support
role
Knowledge of child care licensing procedures and/or federal and
state rules and regulations for child care
Experience with the RISE Application
Working with child care professionals
EDUCATION
Associate's degree in business administration or early
childhood
Physical Requirements & Working Conditions:
None
Degree Requirement:
Listed degree qualification is required at time of hire FLSA Status: Non-Exempt Employee Category: Classified Pay Range: $20.00 per hour or higher DOE Type of Appointment: Fiscal Year FTE: 1.00 Full Time/Part Time: Full Time Funding: This position is contingent upon the continuation
of work and/or funding. A visa sponsorship is available for the position listed in this
vacancy: No Posting Date: 08/04/2026 Closing Date: Open Until Filled: Yes Special Instructions to Applicants: First consideration of
applicants to occur on August 18th, 2026. Applicant Resources:https://www.uidaho.edu/human-resources/careers/applicant-resources Background Check Statement: Applicants who are selected as
final possible candidates must be able to pass a criminal
background check.
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