"Identity Services Specialist"

Position Details

• Continuing | Full-Time
• Higher Education Officer Level 7 | $100,233 - $110,954 p.a.
• Location: Bedford Park
• View Position Description

About Information and Digital Services

Information and Digital Services (IDS) are a pivotal resource of the University, providing information and digital technology services and support to the Flinders University staff and student community. The IDS team apply technical expertise to support university projects and provide core services such as the IDS Service Desk, Audio visual, simulation and event services, Information security and identity access management services and more.

About the Role

As the Identity Services Specialist, you will be responsible for supporting the operations and continuous improvement of the University’s identity management service – a collection of vendor solutions and custom application code that provides automated user registration, provisioning, authentication, access governance and compliance functionality for the University’s student, staff, and affiliate population.

The role works closely with other practitioners and teams to ensure continuous identity management service improvement.

Some of the key position responsibilities of the role are:

• Troubleshooting the operation of the University’s identity management platform (comprising Okta/SailPoint Identity Now/Entra ID/Dell Boomi/Active Directory and custom-developed utilities).
• Assisting with deployment and integration of new identity management capabilities within implementation teams of varying size, comprising IDS staff, business representatives, and resources from third party suppliers.
• Interfacing with University stakeholders and customers for identity services, ensuring their requirements are well understood and incorporated into the identity management services and initiatives.
• Identifying, managing, and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures.

About You

As the Identity Services Specialist, you will be an experienced specialist, possessing excellent technical management and support skills, and the ability to troubleshoot and resolve user provisioning issues across integrated applications, and the University’s identity management platform. You will be assisting with writing technical and user documentation, as well as conducting system testing that enhance the identity service.

You are a driven professional with a growth mindset. You are passionate about fostering a positive culture in the workplace and can work independently and as part of a close-knit team. You have the ability to work under pressure and build relationships with various stakeholders across the University.

Previous Identity Services employment/experience along with coding, scripting and system admin is highly desirable.

Some of the key position capabilities of the role include:

• Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.
• High level thinking, planning and analytical skills to support outcomes and meet the University's strategic goals.
• Well-developed skills in contributing to a team reaching its full potential, including well developed interpersonal and relationship management skills.
• Well-developed self-improvement and growth mindset/approach to the role and as part of a wider team.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.
• In addition to uploading your CV, please submit a Cover Letter/Statement elaborating on your previous experiences in a similar role.
• For more information regarding this position, please contact Isobel Walter-Smith via Isobel.waltersmith@flinders.edu.au

Please note, late applications and applications sent via agencies will not be accepted.

Applications to be submitted before 10.00pm: 12 Feb 2026