"Information Technology Associate I-Public Safety"

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university...

Salary Range: $46,000 - $50,000 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Work Schedule: Between the hours of 7:00am and 5:00pm, Monday - Friday. Hours may vary depending on department need.

Posting Close Date: Applications will be accepted through 11:59 PM CDT on January 9, 2026...

Required Application Materials: Resume is required. Cover Letter is preferred.

Job Summary

The Information Technology Associate I provides technical skills and knowledge in providing information technology support and database management for the Department of Public Safety.

Core Responsibilities

1. Provides systems administration and first level user support and training.
2. Provides direct service and assistance to faculty, staff and students including first-level user support and training.
3. Provide user support and training; set up departmental workstations troubleshoot problems, install software and hardware.
4. Acts as the formal liaison between the department and University Technology Services, including campus systems administrators.
5. Provides technical support for hardware and software purchases.
6. Creates and maintains procedural documents for technical/computer processes.
7. Serves as the administrator for departmental systems.
8. Maintains the inventory of all software licenses for the department; estimate and track annual maintenance costs.
9. Creates and runs regular and special reports. Validates downloads of reporting files.
10. Produces monthly, quarterly, and yearly reports.
11. Promotes safety and environmental awareness...
12. Performs basic system monitoring and log review for security systems...
13. Provides assistance during scheduled system maintenance...
14. Installs, configures, and troubleshoots law enforcement technology systems including body-worn cameras...
15. Provides support with security camera equipment...
16. Performs other duties as assigned.

Required Qualifications

• Associate's degree or 60 college credit hours from an accredited institution.
• Two years of experience in a computer-related field.
• FBI background check.
• Must be eligible to work in secure and/or restricted-access facilities...
• Valid driver's license and ability to drive UTSA vehicle.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Knowledge of and/or experience with a wide variety of personal computer hardware and software.
• Knowledge of computer hardware, operating systems, and basic networking concepts (TCP/IP, DNS, DHCP, and VLANs).
• Knowledge of Windows desktop and laptop configuration...
• Knowledge of basic server functions...
• Knowledge of information security best practices...
• Skill in installing, configuring, and troubleshooting desktops...
• Skill in documenting procedures...
• Ability to follow written and verbal technical instructions precisely.
• Ability to communicate clearly...
• Ability to learn new technologies...
• Ability to work cooperatively...
• Proficient in Microsoft Office Suite.

Working Conditions

• Work is performed in office, data center, and field environments.
• May involve some lifting and moving of computer hardware and equipment.

Physical Demands

• Must occasionally maneuver in tight spaces and / or climb ladders...
• May lift or transport equipment up to 50 lbs...
• Occasional after-hours or on-call work may be required...

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.