"Information Technology Systems/Database Administrator Analyst I"

Position Summary

The Information Technology Systems/Database Administrator Analyst I is an experienced, senior-level specialist. Incumbent has primary responsibility for Systems or Database administration at the College-wide or District-wide level. The Information Technology Systems/Database Analyst I operates with routine oversight.

The department maintains a focus on:

• Supporting enterprise-level systems in multi-site and multi-domain environments.
• Supporting cloud and hybrid environments, including platforms such as Microsoft Azure, Microsoft 365, AWS, or Oracle OCI.
• Providing systems and infrastructure support, including server installation, upgrades, patching, routine maintenance, and basic network cabling.
• Using scripting and automation to support system administration tasks.
• Supporting Active Directory environments, including user and group management, file shares, permissions, and Group Policy.
• Supporting virtualized environments, including virtual machines (VMs) and virtual desktop infrastructure (VDI).
• Supporting storage systems, including Storage Area Networks (SAN), including capacity monitoring and data protection.
• Monitoring system performance, troubleshooting, and optimization.
• Network and systems architecture, including layout, segmentation, and system interdependencies.
• Network cabling, troubleshooting, and resolving issues.
• Effectively working with diverse populations, communicating respectfully, and productively.

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Typical Duties

Operations (including security, performance, problem resolution, & budgets):

• Maintains multiple servers, databases and application software across multiple systems.
• Performs installation and patching of servers, databases and application software for production and development environments.
• Specifies requirements for infrastructure components (virtual servers, vMemory, vCPU, storage, networking, databases, applications) to ensure performance, reliability, backup, and recovery (as defined for each system).
• Analyzes and resolves complex technical issues.
• Works with vendors to resolve problems.
• Provides vendors with enhancement requests.
• Creates scripted procedures and/or programming to automate support functions.
• Maintains security and staff access to servers, databases and/or software applications.
• Monitors performance, availability, reliability, and capacity of systems to meet defined Service Level Agreements (SLAs).
• Systems Administrator – configures, administers and maintains network servers providing file, print, application, web, and network services (DHCP, DCs, PXE, SAN, NAS, etc.).
• Systems Administrator – configures, administers and maintains host servers for virtual servers and assigns appropriate resources, vCPU, vMemory, vNetwork, vStorage, etc.
• Database Administrator – configures, administers and maintains databases, the DBMS and database servers providing database functions to application and web services.
• Database Administrator – configures, administers and maintains virtual database servers and assigns appropriate resources, vCPU, vMemory, vNetwork, vStorage, etc.
• Tracks and migrates Los Rios customizations and provides change management to the ERM.
• Works as a liaison between the business analysts and technical support to coordinate creation of and/or refreshes of test instances of the ERM.
• Ability to design, code and test scripts for the management of applications, servers and databases.
• Creates timelines and documentation as needed.
• Troubleshoots problems and consults with users for system needs, design, and operation. Provides assistance and direction to other Information Technology personnel.
• Maintains working knowledge of current industry information, vendor direction, new products, and technical architectures/approaches.

Projects:

• Participates in projects and provides task definitions and time estimates within assigned role.
• Performs project management for server, database and application software patch cycles and medium-sized projects.
• Manages on-going priorities, schedules, and task completions.

Organizational Support and Leadership:

• Attends vendor training (off-site or web-based).
• Communicates with other Information Technology technical staff.
• Assists and provides coverage for other technical personnel in similar roles.
• Maintains knowledge and provides advice in the business areas supported.

Strategy:

• Maintains working knowledge of current industry information, vendor direction, new products, and technical architectures/approaches related to department, College, and/or District needs.
• Researches vendor sites for technical information/updates, new product updates, and future trends within assigned area of responsibility.
• Participates in long-range Information Technology planning and budgeting within assigned area.
• Implements system architectures (server, database and software), policies, and procedures consistent with established plans.
• Performs related duties as required.

Minimum Qualifications

EXPERIENCE/EDUCATION:A Bachelor's degree in computer sciences, management information systems, engineering or closely related field and two years' experience directly related to job duties; OR, a Bachelor's degree and four years' experience directly related to the job duties; OR, an Associate's degree in computer sciences or a closely related field and six years' experience directly related to job duties.

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