Instructional Support Specialist - Graduate

Position Overview

Instructional Support Assistant (ISS)

• Course Length: 8 weeks (accelerated term).
• Modality: Fully online (Canvas).
• Course Levels: Graduate.
• Student Load (minimum): 30 students for graduate courses.
• Compensation: graduate course stipend $2300

Winston-Salem State University is seeking a qualified and detail-oriented Instructional Support Specialist (ISSs) to support faculty teaching large-enrollment graduate online courses. This is a fully remote position designed to provide instructional operations support in accelerated 8-week terms.

The ISS works closely with the Course Instructor of Record to ensure timely grading, consistent rubric application, accurate gradebook management, and effective student support. ISSs do not serve as primary instructors and do not deliver course content or lectures.

Essential Duties & Responsibilities:

Assessment & Grading

• Apply instructor-approved rubrics to grade assignments, quizzes, projects, and exams in Canvas.
• Provide timely, constructive, rubric-anchored feedback within established turnaround windows.
• Flag academic-integrity concerns per policy.

LMS & Course Operations (Canvas)

• Maintain Canvas Gradebook accuracy, assignment settings, and visibility dates.
• Monitor activity dashboards to identify at-risk students.

Student Communication (First-Line Triage)

• Respond to routine, non-instructional inquiries.
• Post periodic reminders using faculty-approved announcements.

Minimum Qualifications

• Bachelor’s degree in the discipline, in Education, or a closely related field.
• Experience grading or supporting instruction in online courses and Canvas.
• Proven ability to apply detailed rubrics consistently.
• This is a 100% remote working position.

Preferred Qualifications

• Master’s degree in the discipline, in Education, or a closely related field.
• Experience with large online sections (≥ 50 students).