"Instructional Technology Professional II (Yuma, AZ)"

Instructional Technology Professional II (Yuma, AZ)

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Multimedia and Audiovisual

Type: Full-Time

Posting Number: req25145

Department: Support Services

Location: Yuma

Address: Yuma, AZ USA

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II serving on the Instructional Technology Support Team. This position will support multiple University of Arizona locations in Yuma, Arizona, providing preventive maintenance, troubleshooting, and repair services of university-owned equipment.

The successful candidate will share in the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of the university's academic colleges and administrative units in their mission to expand educational access to Arizona communities.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

UITS is hiring multiple Instructional Technology positions within varied locations. If interested in additional opportunities, please review related postings and apply separately to each.

req25146 -
Instructional Technology Professional II (Southern AZ): https://arizona.csod.com/ux/ats/careersite/4/home/requisition/25146?c=arizona

req25144 -
Instructional Technology Professional II (Support Team):
https://arizona.csod.com/ux/ats/careersite/4/home/requisition/25144?c=arizona

req25143 -
Instructional Technology Professional II (Integration and Build Team):
https://arizona.csod.com/ux/ats/careersite/4/home/requisition/25143?c=arizona

Duties & Responsibilities:

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on-site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provides first-tier support to end users for PC, applications, hardware and network issues.

Knowledge, Skills & Abilities:

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Experience configuring and programming Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and the university.
• Ability to build and maintain strong working relationships.

Physical Requirements:

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.
• Occasionally work in confined spaces.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade 7

Career Stream and Level PC2

Job Family Instructional Technology

Job Function Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1