"International Student Officer"

International Student Officer

Melbourne, Australia

Job Info

Job Identification 17464

Job Category Advisory

Posting Date 03/02/2026, 12:14 AM

Locations City Queen

Apply Before 03/15/2026, 01:00 PM

Job Schedule Full time

Job Description

About VU:

At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Team:

VU Global is Victoria University's strategic portfolio dedicated to enhancing its international engagement and expanding its global presence. It aims to broaden the University's partnerships with international universities, research institutions, industry stakeholders, and government bodies, with a view to enhancing global student participation within a dual-sector educational environment.

About the Role:

The International Student Officer provides crucial front line customer service to prospective international students and general members of the public, ensuring excellent, accurate and consistent service across multiple channels – face-to-face, online and via telephone.

Position Key Duties

Provide excellent customer service and follow-up for enquiries received

Provide general advice and assistance relating to international student requirements, ensuring they are sufficiently informed of their compliance obligations

Support international student conversion campaigns

Accurately update records and databases

Assist with the processing of applications and payments, plus other general administrative duties

Salary: HEP 5 - $79,135 to $90,899 - Plus 17% Super

Employment Type: Fixed Term Contract until 6 March 2027

Hours: 36.75 (1.0 FTE) per week

Location: Hybrid 3:2 - City Campus

For a detailed overview of the role’s duties and responsibilities, please refer to the Position Description – International Student Officer

About You:

You have proven experience in customer service where you provided high-level service across multiple channels. Your excellent written and verbal communication skills and ability to adapt these to a wide range of audiences will be crucial.

You will also possess:

Excellent interpersonal skills and a calm, approachable manner

Excellent organisational skills and attention to detail

Proficiency with technology and ability to pick up internal systems quickly

Ability to work cooperatively and effectively as a part of a team

Experience in the international education sector highly advantageous.

Valid Working With Children Check

How to Apply

Applications submitted must include:

A cover letter outlining your suitability and motivation for applying for this role

Your curriculum vitae/resume

The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.

Who to Contact?

For further information relating to the position, please contact VU Global at vuglobal@vu.edu.au.

Applications will close Sunday 15 March 2026 at 11.59pm. This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.

Why Join VU

VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage

Our Commitment to Protecting Country

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

Our Commitment to Progressive Inclusivity

VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud to be a WGEA Employer of Choice for Gender Equality.

Our Commitment to Inclusive Recruitment

VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at inclusivecareers@vu.edu.au or call (03) 9919 5999.