Unit: Office Of The Provost MBU
Department: Academic Operations
Duties & Responsibilities:
The Office of the Provost’s Academic Operations division is looking for an IT Analyst to provide exceptional (white-glove) technical, customer support to critical divisions within the university. This role is essential to ensuring the success of AOIT’s operations. The IT Analyst provides direct support of day-to-day operations and specializes in IT support for several hardware and software platforms, including Windows and Apple desktop, laptop, mobile devices, printers and conference rooms. The position collaborates with team members, customers, vendors, and central VCU Technology Service to ensure the business needs of the unit are met with minimum disruption/downtime.
Typical Responsibilities :
Daily Operational & Technology Support
Department: Academic Operations
Duties & Responsibilities:
The Office of the Provost’s Academic Operations division is looking for an IT Analyst to provide exceptional (white-glove) technical, customer support to critical divisions within the university. This role is essential to ensuring the success of AOIT’s operations. The IT Analyst provides direct support of day-to-day operations and specializes in IT support for several hardware and software platforms, including Windows and Apple desktop, laptop, mobile devices, printers and conference rooms. The position collaborates with team members, customers, vendors, and central VCU Technology Service to ensure the business needs of the unit are met with minimum disruption/downtime.
Typical Responsibilities :
Daily Operational & Technology Support
- Provide comprehensive and responsive end-user support by troubleshooting and resolving service requests, delivering break/fix support, supporting audio/video conferencing systems, and managing departmental computing resources, maintenance, and asset inventory.