Position Details
Classification Information
Position Classification Title
IT Applications Professional
FLSA
Exempt
Position Class
89665
Position Overview
Join the Ramily!
Join the Ramily!
Winston-Salem State University ( WSSU ) is a distinguished
institution that combines academic excellence, community
engagement, and a commitment to fostering student success. We are
proud to be North Carolina’s only university to earn the
distinguished designation of Opportunity College by the Carnegie
Classifications of Higher Education and the American Council on
Education ( ACE ). WSSU is dedicated to preparing students for
leadership roles through rigorous programs in health sciences,
business, education, and the humanities. Known for its supportive
environment, the university fosters a close-knit community that
nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the City of Arts
and Innovation, WSSU provides students with opportunities to engage
in a dynamic mix of professional, social, and cultural experiences.
Winston-Salem is home to thriving arts, healthcare, and technology
sectors, offering both students and faculty unique collaboration
opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and
dedication to fostering personal and professional growth,
Winston-Salem State University is an ideal place to teach, work,
and learn.
Find information about our current benefits and retirement options,
our holiday schedule, and other discounts and perks at the links
below:
UNC
System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
The Office of Information Technology ( OIT ) at Winston-Salem
State University is seeking a knowledgeable and service-oriented IT
Applications Professional to support campus-wide application
training, user support, and enterprise technology
engagement.
The Office of Information Technology works to support and
strengthen the academic, administrative, and associated research
needs of all faculty, staff, and students at Winston-Salem State
University through the provisioning, support, maintenance,
availability, and outreach of Information Technology Services.
Reporting to Application Administration Services ( AAS ), this
position plays a key role in providing advanced application
support, coordinating user training, and promoting digital
technology awareness for faculty, staff, and students. The IT
Applications Professional helps the campus community effectively
utilize software systems integral to academic and administrative
operations.
This position is 100% onsite. In-person work is
required.
Core responsibilities include:
Design and Deliver Technical Training
- Manage the end-to-end training lifecycle, including needs
assessment, instructional design, content development, multi-modal
delivery (e.g., classroom, webcast, online), and evaluation to
align with organizational goals and compliance requirements.
Create instructional materials such as course outlines, job
aids, and exercises to enhance learning outcomes.
Conduct regular training sessions for employees and students,
ensuring high-quality, consistent content delivery.
Ensure training remains relevant and impactful by updating
materials based on user feedback, application enhancements, and
performance data.
Promote a culture of continuous technical learning to
strengthen organizational capability and support change
initiatives.
Application Support, User Enablement, and Project
Coordination
- Provide advanced (Level III ) user support by resolving complex
software issues, optimizing application performance, and guiding
users toward effective software use.
- Coordinate software implementations, upgrades, and integration
projects, serving as a liaison between users, IT teams, and vendors
to ensure successful deployment and adoption.
- Analyze business processes, develop functional specifications,
and conduct system testing to validate software solutions.
- Translate complex technical information into accessible
guidance for non-technical users, supporting confident and
independent application use.
Manage Internal and External Communications
- Develop and manage communication strategies across internal and
external channels, including websites, social media, newsletters,
and internal correspondence, in alignment with university
branding.
- Create and maintain style guides, accessibility standards, and
brand voice documentation to ensure consistent messaging.
- Consult with executive leadership to establish communication
policies and procedures, including those for crisis response.
- Support staff in communication development and provide training
on effective, accessible communication practices.
- Monitor and evaluate communication efforts to identify areas
for improvement and inform strategy refinement.
Maintain Technical Expertise and Promote Best Practices
- Maintain expert-level knowledge of enterprise applications and
software systems by staying current with product updates, new
features, and evolving functionalities to support users effectively
and maximize organizational efficiency.
- Monitor and apply relevant industry standards, best practices,
and compliance requirements to ensure that application usage and
support strategies align with institutional goals and regulatory
expectations.
- Leverage technical expertise to provide high-quality end-user
support and training, ensuring users can effectively apply software
tools to their roles through targeted instruction, troubleshooting,
and practical guidance.
Position Information
Position Number
211264
Working Position Title
IT Applications Professional, Programmer Analyst
Building and Room No.
Elva Jones Bldg Suite 1111
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
Permanent Full-Time
Requirements and Preferences
Position required to work during periods of adverse weather or
other emergencies
Not Mandatory
Normal Work Schedule
Typically, Monday – Friday 8:00 am to 5:00 pm but will require
flexibility to provide training after hours or occasionally on the
weekend.
This position is 100% onsite. In-person work is
required.
Department Required Skills
- Bachelor’s degree in Instructional Technology, Computer
Science, Information Systems, Education, or a related field
- Equivalent work experience may be substituted on a
year-for-year basis
- Three years of hands-on experience in enterprise software
application support, application administration, business
application consulting, software implementation, or system
monitoring
- Demonstrated experience in instructional and learning theory,
training methodologies, and software training best practices
- Strong knowledge in the implementation, configuration, and
support of enterprise applications, particularly Microsoft 365 and
SharePoint.
- Excellent communication skills with the ability to convey
technical concepts to non-technical users.
Preferred Years Experience, Skills, Training,
Education
- Demonstrated experience in supporting end-user adoption through
documentation, live training, and user engagement strategies
- Experience developing functional specifications, training
materials, or technical documentation
- Familiarity with software integration practices, including the
use or development of APIs
- Hands-on experience supporting learning management systems (
LMS ), content management systems ( CMS ), or enterprise scheduling
tools such as 25Live
- Demonstrated ability to deliver user training through multiple
formats—such as virtual sessions, onsite workshops, and self-paced
materials
- Experience contributing to or managing technology-related
communication efforts, including newsletters, social media, and
intranet content
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Internal Posting Only
No
Time Limited Position
No
Appointment Length
Salary
Commensurate with education and experience
Open Date
08/19/2026
Close Date
Open Until Filled
Yes
Special Instructions Summary
Our agency supports second-chance employment for individuals who
were previously incarcerated, or justice-involved. We invite all
potential applicants to apply for positions for Which they may be
qualified.
Please Note:
* A criminal background check will be conducted on the candidate
finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum
competency, education, and experience requirements, then management
may consider other applicants.
* Salary will be determined based on competencies, equity, budget,
and market considerations.
* Resumes will not be accepted in lieu of completing an electronic
application. The application must be completed in full detail
(including work history) for your qualifications to be
considered.
* Failure to complete the application completely may result in you
not being considered for the vacant position.
* Your application for the position will not be completed until you
receive an online confirmation number at the end of the process of
applying for a position.
* If you have general questions about the application process, you
may contact Human Resources at
OHR@wssu.edu . Individuals with
disabilities requiring disability-related accommodation in the
application and interview process, please call 336-750-2834.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Applicant Document
Required Documents
- Resume
- Cover Letter
- Portfolio
Optional Documents
