"IT Apprentice - Learning Technologies"

IT Apprentice - Learning Technologies

Job ID: 292007

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Temporary

Job Summary

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department; it does not guarantee permanent employment with the University.

Responsibilities

KEY RESPONSIBILITIES:

1. Collaborates with UITS staff to resolve technical incidents or fulfill service requests
2. Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
3. Learns to identify individual component failures and replace computer, audio, video or control system components
4. Provides technical customer service assistance while following established procedures to resolve user technical issues
5. Learns to document and appropriately escalate incidents

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

1. Candidates will work with system administrators and technical staff to provide faculty and students with technical support within academic applications. Some of these platforms include learning management systems, audio-video platforms, content management systems, the campus survey platform, and plagiarism detection software.

Required Qualifications

Educational Requirements
High School diploma or equivalent

Required Experience
No experience required; on-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications
Student currently enrolled seeking a degree.

Preferred Experience
Information Technology or Computer Science background is preferred.

Proposed Salary

The salary range is $12.50 - $16.50 per hour. Offers are based on relevant experience.

Knowledge, Skills, & Abilities

KNOWLEDGE
KEY LEARNING OBJECTIVES:
Will acquire experience and exposure to information technology systems, programs and processes
Will acquire experience with regulations pertaining to information technology
Will acquire experience with regulations pertaining to storage and handling of confidential data
Learn to accurately define incidents, problems, and events in the trouble ticketing system
Learn to troubleshoot and resolve desktop computing and audio-visual issues

SKILLS
Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel