IT/AV Specialist

The IT/AV Specialist provides basic IT desktop support for all departments within the Spencer Fox Eccles School of Medicine, School of Dentistry, the Physician Assistant Program and the Doctorate in Physical Therapy program. This includes building, configuring and installing computers. Configuring and installing laptops and printers and general troubleshooting of all computer equipment. The IT/AV Specialist additionally provides basic AV support for all classroom and meeting rooms in all buildings supported by our team. Provide frontline IT support to students, including assistance with Wi-Fi connectivity, access to university systems, and troubleshooting device-related issues in an academic setting. Assist with exam proctoring and classroom support, including technology setup, real-time troubleshooting during exams, and coordination with program staff to ensure smooth and secure exam delivery.

IT support includes building, configuring, installing and troubleshooting hardware and software issues. Some network troubleshooting is also possible. This position will be 100% on site and require travel between different locations on campus to support issues. May involve picking up and returning computers, monitors, printers, etc. Position will provide new user setup of computers when new employees begin their employment. Will also provide basic training on policies of using computer equipment on campus. (30-40%). AV support includes troubleshooting equipment issues in classrooms and meeting rooms. This will include some early morning meeting setup and possibly some later afternoon support. Flexible start and end times may be required to accomplish this task. Provide training for department representatives on how to use AV equipment. (60-70%)