Job Details
Job Title: IT Performance and Continuous Improvement Director
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 303610
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Serves as UITS's lead advisor and practitioner for organizational performance, operational excellence, and strategic execution. Partners with IT leaders to assess current-state capabilities using recognized maturity frameworks and industry benchmarks, define target-state capabilities and desired outcomes, and develop multi-year roadmaps that advance university priorities.
Facilitates structured assessments of IT functions, services, and processes; establishes performance measurement frameworks, scorecards, metrics, and KPIs; and analyzes results to identify capability gaps, improvement opportunities, and strategic priorities. Collaborates with academic, administrative, and IT stakeholders to translate strategic objectives into measurable outcomes and ensure progress is consistently monitored, evaluated, and communicated.
Leverages methodologies such as Lean Six Sigma, capability maturity modeling, benchmarking, organizational performance management, and continuous improvement to service quality, operational effectiveness, customer experience, and business outcomes. Serves as an internal consultant and trusted advisor to IT leadership, providing analytical support, maturity assessments, strategic planning facilitation, roadmap development, KPI governance, and performance improvement recommendations.
Responsibilities
KEY RESPONSIBILITIES:
- Define, implement, and govern organizational scorecards, metrics, and key performance indicators.
- Assess organizational capabilities using maturity frameworks, benchmarks, and industry best practices.
- Facilitate process improvement initiatives utilizing Lean Six Sigma, and continuous improvement methodologies.
- Facilitate current-state and future-state assessments for IT functions, services, and organizational capabilities.
- Develop strategic roadmaps that align capability improvements with university and UITS priorities.
- Establish performance baselines and monitor progress toward strategic and operational goals.
- Identify capability gaps, inefficiencies, risks, and improvement opportunities through quantitative and qualitative analysis.
- Produce executive dashboards, maturity reports, performance summaries, and strategic recommendations.
- Partner with IT leaders to prioritize improvement initiatives and measure realized benefits and outcomes.
- Provide consulting, facilitation, and advisory services to support organizational performance and operational excellence initiatives.
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher learning in business, information systems, finance, or a related field.
Required Experience
Seven (7) years of progressively responsible experience, preferably in information technology, business analysis, continuous improvement, operational excellence, organizational performance management, process improvement, or strategic planning supporting complex enterprise environments.
Experience leading cross-functional initiatives involving process analysis, capability assessment, KPI development, performance measurement, organizational change, roadmap development, or operational improvement initiatives.
Preferred Qualifications
Additional Preferred Qualifications
Lean Six Sigma Green Belt certification.
Lean Six Sigma Black Belt certification strongly preferred.
Preferred Educational Qualifications
Advanced degree from an accredited institution of higher learning in business, information systems, public administration, engineering, analytics, or a related discipline.
Preferred Experience
Experience conducting organizational capability assessments utilizing recognized maturity models and benchmarking frameworks.
Experience developing strategic roadmaps, implementation plans, and organizational performance dashboards.
Experience defining and governing enterprise performance measures, key performance indicators (KPIs), key risk indicators (KRIs), and service-level metrics.
Experience facilitating strategic planning, process improvement, or operational excellence initiatives in complex organizations.
Experience supporting IT governance, portfolio management, organizational transformation, or enterprise-wide improvement initiatives.
Demonstrated ability to communicate complex analytical findings and strategic recommendations to executive leadership.
Knowledge, Skills, & Abilities
ABILITIES
Ability to translate complex analytical findings into actionable recommendations for leadership.
Able to handle multiple tasks or projects at one time, meeting assigned deadlines
KNOWLEDGE
Organizational performance management and operational excellence expertise.
Lean and Six Sigma process improvement methodologies.
Capability maturity assessment methodologies and benchmarking practices.
Strategic planning, roadmap development, and strategy execution disciplines.
KPI design, scorecard development, and performance measurement frameworks.
Business process analysis, process mapping, and value stream analysis.
Root cause analysis and continuous improvement techniques.
Data analysis, reporting, visualization, and executive communication skills.
Facilitation, stakeholder engagement, and consensus-building capabilities.
Governance, portfolio management, and organizational change management knowledge.
Financial literacy including ROI, cost-benefit analysis, TCO, and performance measurement.
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
Background Check
- Standard Enhanced
- Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
