IT Professional

Manchester Metropolitan University – IT & Digital

About the Team / Project

IT & Digital (ITD) plays a central role in delivering high‑quality, responsive, and secure services that support our staff and students. Our work directly shapes the learning and professional experience across the University. As part of the large IT Campus Support team, you will be working on-site, providing IT and AV support to the University.

About the Role

The postholder will be a senior member of the IT Campus Support team. Key responsibilities include day-to-day operational management of incidents/service requests, providing strong technical leadership to solve and diagnose IT problems, leading on projects that directly link to the university's academic strategy and driving continuous improvement.

About the Candidate

Key Skills:

• Strong written and verbal communication, including documentation and presentation.
• Ability to collaborate effectively and meet deadlines.
• Customer focused mindset.

Essential Experience:

• Managing and using Microsoft Windows 11 (and newer) platform (specifically using SCCM)
• Providing 2nd line IT and AV support.
• Delivered consistent high standard of customer service support in an IT environment.
• Broad experience in enterprise IT systems.
• Supporting critical and complex business projects.
• Use of ITSM tools to support incident and service requests (e.g. FreshService).

Desirable Experience:

• Leading innovation and change.
• Experience with Active Directory, Azure AD, and Group Policy.

To Apply

• Refer to the Job Description and Candidate Pack provided below for a full list of requirements and benefits.
• Please submit your CV and covering letter, specifically outlining how you meet the role requirements via our online portal.
• For an informal conversation about the role, please contact Daniel Peck on D.Peck@mmu.ac.uk
• Due to the volume of applications, we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role.

Further information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.