Posting Details
Job Specification Information
Job Posting Number
S354NE
Position Title
IT Service Desk Lead
Class Title
Staff
Regular or Contingent II
Contingent II (more than 6 mos)
Desired Start Date
FLSA
Non-Exempt
Grade/Range
$50,000 - $60,000
Open Date
02/01/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
Job Specification Information
Job Posting Number
S354NE
Position Title
IT Service Desk Lead
Class Title
Staff
Regular or Contingent II
Contingent II (more than 6 mos)
Desired Start Date
FLSA
Non-Exempt
Grade/Range
$50,000 - $60,000
Open Date
02/01/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
- Monitor, prioritize, and assign tickets to team members to achieve the most efficient outcome.
These are the job duties for required of the position
Education
- High School Diploma or GED required.
- Associate’s degree in an IT-related field preferred.
- A+, HDI, ITIL certifications preferred.
At least three (3) years of experience in a help desk environment is required. Experience supporting a large Enterprise environment preferred.
Knowledge Skills and Abilities
- Committed to continual improvement processes and capturing lessons learned.
- Ability to foster a culture that values transparency and accountability.
- Excellent communicator and can motivate and inspire team members.
- Computer literacy in various applications, including Office 365, Teams, Zoom, Blackboard, etc.
- Ability to identify, troubleshoot, and resolve hardware and software problems.
- Ability to adapt and prioritize work independently in a dynamic environment.
- Must be able to instruct, direct, guise, and share information with technical and non-technical personnel.
- Should be able to identify symptoms for process improvement.
- Ability to work independently with minimal guidance and supervision.
This position is Title III grant-funded. Employment is subject to available funding.
Please be advised, COVID -19 vaccinations are not required but encouraged for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Other
Non-Union Position.
Bowie State University offers an excellent benefits package! This includes tuition remission, including eligible dependents, choice of medical/vision plans, Carefirst BC/BS, United Health Care and Kaiser plans, dental, prescription, life insurance, and training and development.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2833
Pass Message
Fail Message
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma or GED?
- Yes
- No
- * Do you have a minimum of two (2) years of experience in
information security or a related field?
- Yes
- No
- * Do you have A+, Net+ or ITIL v3 Foundations certifications?
- Yes
- No
Required Documents
- Resume
- Cover Letter/Letter of Application
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3