IT Services Manager

University of Oxford - Nuffield Department of Medicine

Old Road Campus, Roosevelt Drive, Oxford, OX3 7BN

We’re looking for a forward-thinking IT Service Manager to lead and develop NDM’s IT Support Team — ensuring our world-class researchers, academics and clinicians have the secure, reliable, and innovative technology they need to make life-changing discoveries.

As IT Services Manager, you will be responsible for managing the IT Support Team to deliver a responsive, cyber secure and effective IT service across NDM, ensuring that all the day-to-day elements of IT operate seamlessly. You will both manage and work alongside a team of IT professionals within NDM, as well as coordinating and liaising with MSD-IT, and the wider University IT team to ensure effective IT service delivery to NDM end users. In this role, you will advise senior management on the IT function, strategy and progress, as well as supporting annual budget planning and proposed service improvements. You will support and manage NDM units data storage and management platforms where appropriate and where they need to exist, including Windows, Linux & Cloud platforms, providing services such as image storage, AV capability, informatics, and patient study databases.

It is essential that you are educated to degree level, or equivalent, or significant equivalent experience and have significant experience of organising and providing high quality IT support within an ITIL compliant framework for hundreds of users in complex environments. This role requires a candidate who has proven experience of identifying strategic IT infrastructure issues and then collaborating on planning and implementing agreed solutions and someone who is able to gather IT requirements and present detailed and technical recommendations to a variety of audiences. You will have significant experience of managing and developing a team of IT professionals.

Applications for this vacancy should be made online and you will need to upload a supporting statement and CV. Your supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience. Please restrict your documentation to your CV and supporting statement only. Any other documents will be requested at a later date.

This position is offered full time on a permanent basis.

Only applications received before 12 midday on Monday 2 February 2026 will be considered. Please quote 184053 on all correspondence.

Contact Person: Kaitlin Beazley

Pay Scale: STANDARD GRADE 8

Contact Email: kaitlin.beazley@ndm.ox.ac.uk

Salary (£): Standard Grade 8: £49,119 - £58,265 per annum. This is inclusive of a pensionable Oxford University Weighting of £1,730 per year.

184053 - IT Services Manager - JD