Job Details
Job Title: IT Student Technician- Institutional Student Worker
Location: UNG - Gainesville
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 301152
About Us
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from…
certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Summary
The University of North Georgia is currently accepting applications for an IT Student Technician position- Institutional Student Worker, on the Gainesville campus. The IT Student Technician serves as a front-line support resource for students, faculty, and staff, assisting with a variety of basic technology-related issues. Responsibilities include troubleshooting hardware and software problems, providing support for mobile and personal devices, and documenting work orders and service requests for escalation to the appropriate IT teams when additional support is needed. This is a trusted position that requires a high level of professionalism, responsibility, and confidentiality. Student technicians are expected to handle sensitive information appropriately and represent the IT department with integrity in all interactions.
Responsibilities
- The IT Student Technician will be responsible for:
- Frontline Support: Assist students, faculty, and staff with basic technical issues.
- Personal device support: including check-in to perform troubleshooting and resolution.
- Troubleshoot Hardware and Software: Running computer scans, cleanup tools, and software updates as well as installing software and recovering license keys.
- Hardware installation including RAM and HDD. Inventory: Maintain inventory of IT equipment.
- Maintain Technology Resources: Support labs, printers, including toner and paper supplies.
- Other Duties as Assigned: Support additional technology-related tasks or special projects as directed.
Knowledge, Skills, & Abilities
- Basic understanding of computer hardware and operating systems (Windows, macOS).
- Common software applications (e.g., Microsoft Office, web browsers).
- Mobile device platforms (iOS, Android).
- Understanding customer service principles.
- Effective verbal and written communication.
- Time management.
- Ability to adapt and learn quickly and work with a team.
- Ability to lift 50 lbs
Required Qualifications
- Enrollment in University of North Georgia, preferably in the Computer Science or Computer Information Systems program.
- Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.
Required Documents to Attach
