IT Support Analyst

Job Details

Job ID: 293188
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location: Statesboro Campus - Statesboro, GA

Department Information: IT Support Automation

Job Summary

The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

Responsibilities

• Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
• Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
• Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
• Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
• Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information

Required Qualifications

Educational Requirements: High School Diploma or equivalent

Preferred Qualifications

Preferred Educational Qualifications: Bachelor's Degree
Preferred Experience: One (1) year experience in related work, including customer service experience

Proposed Salary: $19.23 per hour
This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach: Resume, Cover Letter, Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES:

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to learn and adapt to new technologies
• Capacity for quick response to customer needs
• Ability to analyze and troubleshoot common desktop/client/server problems and escalate advanced issues
• Ability to use independent judgment
• Ability to work independently as well as in a team
• Ability to manage multiple projects, meet deadlines and adapt to frequent change

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Knowledge of application servers and installed information systems
• Knowledgeable about hardware and software, integrated systems, and event driven programs

• Effective communication (verbal and written), organizational and human relations skills
• Effective, problem-solving, time management, analytical, and detail orientation skills

Apply Before Date: February 18, 2026
Application review may begin as early January 12, 2025.