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Harvard University

IT Support Associate

Closes:

46

About the Wyss

The Wyss Institute’s mission is to transform healthcare and the environment by emulating the way nature builds. We harness the imagination of academia and the focus of industry to translate ground-breaking technologies into commercial products that solve big problems. We support research that universities, companies, and venture capital firms don’t fund because they view it as too risky. We prefer to use the word “challenging,” and we love challenges. For more information discover our technologies, catch up on our recent news, or watch our latest videos.

About You

You are a curious problem-solver who enjoys helping people and isn’t afraid of challenging work. You have a basic understanding of computers, software, and networks, and you’re eager to grow your skills while supporting cutting-edge science and engineering. You communicate clearly, stay calm under pressure, and can explain technical issues in simple, accessible language. You’re motivated by the idea of contributing to an institute that transforms healthcare and the environment, and you’re excited to support a community where bold ideas, experimentation, and collaboration between academia and industry are part of everyday work.

About the Role

The IT Support Associate position provides first-line technical assistance to members of the Wyss Institute community. As part of the Wyss IT team, this position provides hands-on support for common desktop, software, account, peripheral, printing, and connectivity issues.

The position will respond to support requests, troubleshoot and resolve issues within established procedures, document work accurately, and escalate more complex problems to senior IT staff when appropriate. This is a customer-facing, fully on-site position designed to provide accessible and responsive technical support to the Wyss community in Boston, MA. 

What You’ll Do

  • Respond to help desk requests and provide timely, professional technical assistance to Wyss community members.
  • Diagnose and resolve common hardware, software, account, printing, peripheral, and network connectivity issues.\
  • Set up, configure, deploy, and maintain desktop and laptop computers and associated peripherals using established Wyss IT procedures.
  • Install and update approved software applications.
  • Assist users with Microsoft and Apple computing environments and commonly supported applications.
  • Perform basic troubleshooting, maintenance, and repair of computer equipment and peripherals.
  • Accurately document support requests, troubleshooting activities, actions taken, and resolutions in the IT ticketing system.
  • Prioritize incoming requests and escalate issues requiring additional expertise or access to senior IT staff.
  • Communicate clearly with users regarding issue status, expected next steps, and resolution.
  • Follow established IT security requirements, standards, policies, and procedures.
  • Assist with maintaining technical documentation and internal knowledge resources.
  • Identify recurring issues or support trends and bring them to the attention of the IT team.
  • Provide additional hands-on IT support and perform related duties as needed.

What You’ll Need

  • Two or more years of related experience working with computers and providing customer service in a technology environment.
  • Hands-on experience troubleshooting computer hardware, software, and peripherals.
  • Familiarity with Microsoft Windows and/or Apple macOS environments.
  • Strong customer service, interpersonal, and written and verbal communication skills.
  • Ability to explain technical issues to non-technical users in clear and understandable language.
  • Strong troubleshooting and problem-solving skills.
  • Ability to prioritize multiple support requests and manage time effectively.
  • Ability to work collaboratively as part of an IT team while independently resolving routine support issues.
  • Ability to recognize when an issue requires escalation and communicate relevant troubleshooting information to other technical staff.
  • Dependability and ability to provide consistent, on-site support during scheduled hours.

Additional Qualifications

The following would be helpful but are not required:

  • Experience working in a research, academic, scientific, engineering, or similarly technology-intensive environment.
  • Experience using an IT service management or help desk ticketing system.
  • Experience supporting both Windows and macOS devices.
  • Familiarity with basic networking concepts and troubleshooting.
  • Experience deploying or configuring laptops, desktops, printers, and other end-user technology.

Please send resume to Wyss Institute Careers at: wysscareers@wyss.harvard.edu.

Job details

Title
IT Support Associate
Employer
Harvard University
Location
Massachusetts Hall, Cambridge, MA 02138, USA
Published
Oct 26, 2026
Closes:
Dec 26, 2026
Job type
Part time, Staff / Administration
Field
IT Support and Training

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About the employer

Harvard University Jobs

Harvard University

4.0 Star Employer Ranking

Harvard University offers a diverse range of job and work opportunities across various categories, reflecting its status as a leading academic and research institution. These opportunities cater to different skill sets, academic backgrounds, and career stages. Harvard University Academic Positions - click here . Harvard University Staff Jobs - click here . The main types of jobs and work opportunities at Harvard: 1. Faculty and Academic Positions Tenure-Track Faculty : These roles include assistant, associate, and full professors across Harvard’s schools (e.g., Faculty of Arts and Sciences, Harvard Medical School, Harvard Business School). Faculty engage in teaching, research, and service. Qualifications typically include a Ph.D. or equivalent terminal degree, a strong research portfolio, and teaching experience. Openings vary by department and school, with competitive hiring processes. Non-Tenure-Track Faculty : Includes lecturers, preceptors, and visiting professors. These roles focus primarily on teaching or short-term research projects and may require a Ph.D. or significant expertise in the field. Research Appointments : Postdoctoral fellowships, research associates, and scientists work on cutting-edge research in fields like medicine, engineering, humanities, and social sciences. These positions often require advanced degrees and are funded through grants or specific research programs. 2. Administrative and Professional Staff Administrative Roles : These include positions in academic administration (e.g., deans’ offices, registrar, admissions), student services, and program management. Examples include academic program coordinators, admissions officers, and financial aid advisors. These roles often require a bachelor’s or master’s degree and relevant experience. Professional Staff : Harvard employs professionals in areas like human resources, finance, communications, development (fundraising), and alumni relations. Examples include HR specialists, financial analysts, and marketing managers. These positions typically require specialized skills or certifications. Executive and Leadership Roles : Senior positions like directors, department heads, or executive administrators oversee operations in specific units or schools. These roles demand extensive experience and leadership skills. 3. Research and Laboratory Staff Research Support Staff : Includes lab managers, research technicians, and data analysts who support faculty and postdoctoral researchers in labs across disciplines like biology, chemistry, physics, and medicine. These roles often require technical skills, such as proficiency in lab equipment or data analysis software. Clinical Research Roles : At Harvard Medical School and affiliated hospitals, clinical research coordinators and specialists support medical and health-related studies. These positions may require certifications like Good Clinical Practice (GCP) training. 4. Technical and IT Staff Information Technology : Harvard employs IT professionals for roles like systems administrators, software developers, cybersecurity analysts, and data scientists to support its technological infrastructure. These positions require expertise in areas like cloud computing, AI, or network management. Library and Information Services : Harvard’s extensive library system hires librarians, archivists, and digital resource specialists. These roles often require a master’s degree in library science or related fields. 5. Support and Operations Staff Facilities and Operations : Includes roles in maintenance, custodial services, groundskeeping, and security. These positions ensure the smooth operation of Harvard’s campus and may not require advanced degrees but often need specific training or certifications. Dining and Hospitality : Harvard’s dining services employ chefs, food service workers, and catering staff to support campus dining halls and events. Administrative Support : Roles like executive assistants, office managers, and receptionists provide critical support to departments and faculty. 6. Student and Temporary Opportunities Student Employment : Harvard offers on-campus jobs for students, including work-study positions in libraries, dining halls, labs, and administrative offices. These roles are typically part-time and designed to accommodate academic schedules. Temporary and Seasonal Work : Temporary roles, such as event staff or short-term project assistants, are available for non-students as well. These are often listed through Harvard’s temporary staffing services. 7. Medical and Healthcare Roles Clinical and Healthcare Staff : Through Harvard Medical School and affiliated hospitals (e.g., Massachusetts General Hospital, Brigham and Women’s Hospital), opportunities exist for physicians, nurses, medical technicians, and other healthcare professionals. These roles require medical licenses or certifications. Public Health Professionals : The Harvard T.H. Chan School of Public Health employs researchers, policy analysts, and program managers focused on global health initiatives. 8. Creative and Media Roles Arts and Culture : Harvard’s museums (e.g., Harvard Art Museums) and cultural institutions hire curators, educators, and exhibition staff. The American Repertory Theater employs artists, stage managers, and production staff. Communications and Media : Roles in writing, graphic design, social media, and public relations support Harvard’s outreach and branding efforts. Key Characteristics of Harvard Jobs Diversity of Roles : Harvard’s workforce spans academic, administrative, technical, and operational functions, with opportunities for both entry-level and highly specialized professionals. Competitive Benefits : Harvard offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development. Faculty and staff also gain access to Harvard’s libraries, museums, and cultural events. Global Impact : Many roles, especially in research and public health, contribute to global advancements in knowledge and policy. Location : Most positions are based in Cambridge or Boston, Massachusetts, with some remote or hybrid options, particularly for administrative and IT roles. How to Find Opportunities Harvard Careers Portal : The primary resource for job listings is Harvard’s Human Resources website (hr.harvard.edu/jobs), which lists openings for faculty, staff, and temporary roles. School-Specific Listings : Each Harvard school (e.g., Harvard College, Harvard Law School) may post specialized positions on their websites. Networking and Referrals : Many academic and research roles are filled through professional networks or direct outreach to departments. X Platform : Searching for “Harvard University jobs” on X can reveal real-time discussions, job postings, or employee experiences, though these should be verified through official channels. Additional Notes Qualifications : Requirements vary widely. Faculty roles typically need advanced degrees, while support roles may prioritize experience or specific skills. Work Environment : Harvard emphasizes diversity, inclusion, and collaboration, with opportunities for professional growth and community engagement. Application Process : Most positions require an online application through Harvard’s careers portal, including a resume, cover letter, and sometimes additional materials like teaching statements or research portfolios.

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