IT Support Manager
Job ID: 300974
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.
With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth.
Location
Statesboro Campus - Statesboro, GA
Department Information
IT Support Automation
Job Summary
The IT Support Manager - is a hands-on, technical leader who is responsible for delivering a high-quality support experience for faculty, staff, students, alumni, and other external partners. The IT Support Manager is responsible for overseeing the day-to-day IT Support, which includes managing and training staff, helping develop and enforce policies and procedures, and ensuring quality customer support.
Responsibilities
- Manage a team of IT Support Staff and Students to support and deliver support in accordance with established Service Level Agreements (SLAs)
- Develop, manage, and deliver training for IT Support staff
- Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
- Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
- Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
- Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
- Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information
Required Qualifications
Educational Requirements
Required Experience
- Three (3) or more years of related work experience
Preferred Qualifications
Preferred Educational Qualifications
Preferred Experience
- Five (5) or more years of experience
- Two (2) or more years of supervisory experience
- Three (3) or more years of experience in a higher education environment
- Experience with Enterprise and/or Line-Of-Business applications
- Experience at a multi-campus institution
Proposed Salary
$55,126 - $69,500
This is an exempt position paid on a monthly basis.
