IT Support Specialist II

Experience providing advanced-level technical guidance to end-users in a courteous and knowledgeable manner

Experience managing endpoints and users utilizing modern management platforms (e.g., Microsoft Intune, Entra ID, Active Directory, or Jamf).

Demonstrated customer relationship skills, including ability to perform multiple tasks with frequent interruption

Ability to transport up to 50 lbs of IT equipment

Valid Driver's License

Criminal Justice Information Services (CJIS) certification or eligibility to acquire certification within the first 90 days of employment.

Preferred Qualifications:

• Demonstrated resourcefulness and ability to work independently with minimal supervision, taking initiative to prioritize and resolve issues effectively.
• Strong technical agility with a proven ability to rapidly learn, adapt to, and implement new technologies on the job.
• Experience supporting IT infrastructure within a higher education or similar complex organizational environment (preferred, but not required).
• Proven troubleshooting skills using logical thought processes and strategic thinking
• Experience installing and supporting network printers in a multi-user environment
• Experience using a support ticketing system
• Experience technically supporting and effectively prioritizing projects for executive level stakeholders in an academic environment
• Understanding of network infrastructure and troubleshooting
• Familiarity with ITIL Foundations and Change Management basics
• Understanding of IT security protocols and remediation techniques
• Experience distributing software in an enterprise environment
• Experience technically supporting a police department or other law enforcement agency
• Experience with Group Policy Management

Job Description:
The Client Solutions department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.

Job Duties:

• Install hardware, software, and peripherals
• Troubleshoot hardware and software issues on Windows and Apple desktop systems
• Provide technical support via email, chat, remote session or in person
• Work closely with back-office teams when necessary to ensure technical issues are resolved
• Provision and deploy operating systems and endpoint management profiles to university devices.
• Maintain and administer computing resources specific to supported departments
• Assist with inventory management of computing hardware within supported departments
• Document internal practices and policies to ensure a robust team knowledge base

Additional Information to Applicants:
ITAC will not sponsor or transfer visa sponsorship for this position.

Job Open Date: 09/15/2026
Job Close Date:
Open Until Filled: Yes
Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start: 8:00AM
Normal Work Hours End: 5:00PM

Posting Notices:


Legal and Required Notices:
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Quicklink: https://jobs.hr.txstate.edu/postings/58442"">https://jobs.hr.txstate.edu/postings/58442

For a detailed description of this position and to apply, visit https://apptrkr.com/9830607"">https://jobs.hr.txstate.edu/postings/58442 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.


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