"IT Support Specialist (Permanent)"

Middlesex University is dedicated to unlocking the full potential of its students and its staff. Our vision is to become a leading university for transforming potential into success.

Digital & Library Services are looking for a strong and enthusiastic candidate to join our team as IT Support Specialist, responsible for supporting IT queries and providing technical support to our students and staff. This is an exciting and challenging role for a skilled IT professional, with many opportunities for enhancing existing IT skills and contributing to University’s Digital & Library Service systems infrastructure.

You will be responsible for providing high quality IT Support Services to students and staff in a rich and diverse academic environment. The ability to efficiently manage your time and workload, escalating requests as needed is essential. The role requires you to establish and maintain positive relationships with your customers, seeking to fully understand their requirements and providing solutions and documentation as required.

We are looking for a confident and professional individual with excellent interpersonal skills, capable of providing customer care, IT support and guidance to a wide variety of students and staff with a varying level of IT skills. You will be a collaborative team player with the ability to work under your own initiative. Strong technical skills and a willingness to learn, preferably with proven experience of working within an ITIL service management support environment is required.

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.