Kaiārahi Pokapū Tauira - Student Service Centre Adviser

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko on a permanent, full-time basis.

Our Kaiārahi Pokapū Tauira - Student Service Centre Advisers are responsible for delivering efficient, accurate, and timely support to a wide range of customers including students, prospective students, whānau, staff, visitors, and members of the public. The Kaiārahi Pokapū Tauira - Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Our team works in a fast-paced environment where collaboration, creativity, and idea-sharing are part of everyday life. We support each other to achieve great results and value the diverse strengths every team member brings. This role offers the chance to be part of an innovative, student-focused centre that plays a key role in shaping the student experience at the University. You’ll be joining a welcoming team that’s passionate about making a positive difference, constantly looking for new and better ways to support students, and committed to continual learning and growth.

Key responsibilities:

• Provide high-quality advice and support on all general enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University’s services, systems, and processes to support exceptional customer service.
• Accurately record interactions and maintain student records as required.
• Work closely with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to ensure the best customer outcomes.

Ō pūmanawa - About you

The ideal candidate will have previous experience in a customer service role.

Key requirements:

• Demonstrated experience of quickly absorbing and applying new information, systems, and processes.
• Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.
• Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.
• Ability to remain calm under pressure and resilience in handling high volumes of work.
• A self-starter with a positive approach to work and a passion for people and continuous learning.
• Proficient computer skills.