"Key Office Assistant"

Full job description

Assist in administering access to doors, buildings, cabinets, equipment, and vehicles. Complex assignments, having a broad knowledge assisting customers with access, making keys, filing key and electronic access requests, monitoring and auditing access, programming computer managed access devices for ALL Salt Lake Community College (SLCC) Campus and Centers. Auditing, research, monitoring, retrieval and all functions of working in the Key Office.

Essential Responsibilities and Duties

• Perform all duties of the Key Office, with or without assistance under general supervision, effectively and efficiently.
• Administer access to doors, buildings, cabinets, equipment, and vehicles.
• Assist customers with access, making keys, filing key and electronic access requests, monitoring and auditing access, and programming computer managed access devices for SLCC campuses and centers.
• Research, audit, and write reports.
• Monitor and retrieve access from employees, contractors, outside agencies etc.
• Use discretion to identify and resolve complex problems and assignments.
• Determine when problems should be raised to a higher level.
• Provide approved access to all college owned/leased facilities, equipment, furniture, vehicles, etc.
• Maintain detailed notes and records with all communication and changes to records.
• Provide support and assistance to supervisor, creating spreadsheets, graphs and reports.
• Compile data, measure rooms, work and update building maps key logs and directories, and reporting.
• Assist coworkers, full and part time (i.e., Locksmith, Assistants, Coordinator, and Sign Makers) with projects and customers.
• Maintain office and equipment.
• Stay current with mandatory training and toolbox talks.
• Troubleshoot problems and locate hardware to assist locksmiths.
• Program locks, add and delete user access.
• Identify how door can be programmed (i.e., toggles, readers, devices, power supplies, IP addresses and DCDs).
• Make and issue keys including pinning, making keys to code, biting, serial numbering sequences, system numbers, key types etc.
• Maintain inventory and order office supplies.
• Other duties as assigned.

Essential Responsibilities and Duties Continued Minimum Qualifications

• High school diploma or GED required.
• Two (2) to five (5) years of full-time related experience.
• Trade off 1:1 in experience/education requirement.
• Part time experience may be considered on a prorated basis.
• Available on-call 24/7 including nights, weekends, and holidays.
• Must have and maintain a valid Utah Drivers License.

Preferred Qualifications

• Knowledge of SLCC access programs.
• Programing, troubleshooting, and maintaining computer programs for the access of electronic and physical keys.
• Research and troubleshoot access issues.
• Knowledge of documenting information and report writing.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills, with the ability to communicate effectively and get along well with others.
• Intermediate level computer skills including software knowledge for Microsoft Outlook, Word and Excel.
• Ability to maintain, troubleshoot electronic access, key and electronic key boxes programs, providing access to all SLCC owned/leased facilities, equipment, furniture, vehicles, etc.
• Knowledge of electronic access and key systems, software, and computer applications.
• Ability to maintain, upgrade and manage electronic access, key(s) and electronic key box(s) systems, both hardware and software.
• Knowledge of work order systems and ability to research needed information, input and close work orders.
• Ability to deal with confidential documents and environment.
• Must have exceptional organizational and time-management skills.
• Accuracy and detailed skills required.
• Knowledge of and ability to drive to all SLCC Campus and Centers.
• Written and oral communication skills required.
• Confidentiality required in all aspects of the position.
• Specialized knowledge of access control hardware, software, components – Site Control Units ESCUs, toggles, readers, devices, power supplies, IP addresses and EDCDs.
• Specific knowledge in card and key access software – Millennium ULTRA, SiteMaster200, Banner, Sprocket, and KeyTrak.
• Ability to promote teamwork.
• Self-motivation, self-starter, and multi-tasking skills.
• Clerical skills, i.e., typing, filing, answering phones etc.
• Conflict resolution and stress management skills.
• Work effectively under pressure and able to identify and resolve complex problems.
• Effective team member with the ability to influence and interact with all who impact a project and/or work.
• Knowledge of SLCC operations, missions, policies and procedures.
• Expanded knowledge of key systems and hierarchy.
• Maintain a clean work environment.
• Must be able to move 50 lbs.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties Special Instructions

Full consideration will be given to applicants who apply on or before the priority review date indicated above. More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx