"Lead Community Health Worker (CHW)/Trainer (San Francisco)"

Lead Community Health Worker (CHW)/Trainer (San Francisco)

Job ID:

Location: Others

Schedule: 8am 5pm primarily but will need to adjust based on the needs of the community members.

Category: Healthcare

Salary: $62,900 - $110,100

Full/Part Time: Full-time(100%)

Organization: School of Medicine

Department: Lisa Fortuna

Application Deadline: Open Until Filled

Position Information:

Serves as the Lead Community Health Worker (CHW)/Trainer for Community Responsive & Engaged Equity Research (CREER) in Mental Health Center project within the Department of Psychiatry & Neuroscience, sponsored by the National Institute of Mental Health & titled, 'Somos Esenciales: Community Revitalization & Health through Latino Arts & Entrepreneurship.' The study aims to improve mental health access & economic opportunity in the Mission District (MD) of San Francisco (SF) by expanding the community health workforce, strengthening partnerships across health, social, & economic sectors, & addresses upstream structural factors such as access to mental health care, stigma, & fragmented care systems. By integrating traditional healing practices, health promotion, & system coordination, the project aims to improve sustainable community resilience & to advance structural change to promote better mental health for all. Will work under the supervision of the Center Director & the Primary Academic Research Scientist, Dr. Lisa Fortuna, & with study faculty/staff, primarily the CHWs & other staff employed by Cultura y Arte Nativa de las Americas (CANA), the SF MD based organization that produces the annual Carnaval, & study partner Native American Health Center in support of the study, a mutliplatform intervention project to promote health equity & lasting change communities. The project brings together the cultural programming & indigenous healing informed community development strategy of CANA with the academic research capacity of the UC along w/ community partners like Native American Health Center, & others. As part of this 3-5 year NIH-sponsored research award (based on funding), this position involves providing culturally responsive support, guidance, & assistance for community members & their families as they navigate through complex community & healthcare environments. Primary goals are to increase community member wellness, & to optimize care/outcomes. The position acts as a communication liaison to understand community members' individual needs, desires, & concerns & as a referral source to care options that include various cultural healing practices. Works with the CHWs to guide the community members to services, amenities, & information to promote healing & ensure satisfaction w/ the care experience. Works directly w/community members in potentially complex mental & physical health situations & will provide guidance/oversight, including fidelity review & training, for other CHWs. Will also be involved in the co-design & implementation of research aims as they pertain to linkage to mental health & primary care needs.

This is dual ladder recruitment meaning one candidate will be selected from this recruitment or recruitment ID 36680960. There is one position available for the Lead CHW/Trainer SF recruitments. The hiring department can recruit & fill this role at different levels within the position classification series. Applicants are encouraged to review both positions to determine the best match for their skills & experience. All applicants will be assessed based on the minimum requirements for the level(s) for which they have applied. If you wish to be considered in multiple pools or are unsure, please apply for both positions.

The full salary range for the Lead CHW/Trainer is $62,900 - $110,100 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Requirements:

Educational Requirements

• Bachelor's degree in related area and/or equivalent experience/training. Required

Experience Requirements

• 6 - 10 years of related experience. Required

License Requirements

• Clinical licensure in relevant discipline. Preferred

Minimum Requirements

• Advanced skills to comprehend and assess community members' needs to quickly locate appropriate resource for assistance. Advanced knowledge of how to get issues resolved.
• Advanced interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population.
• Advanced analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
• Ability to train, develop, and support early-stage Community Health Workers (CHWs), by adapting the training curriculum in a community setting with diverse community members and CHWs. Ability to monitor implementation fidelity of other CHWs.
• Advanced knowledge of data collection, compilation, and analytical techniques.
• Advanced written and verbal communication skills.
• Bilingual English/Spanish
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

Preferred Qualifications

• Advanced knowledge of Patient Rights & Responsibilities and research ethics standards and regulations.

Key Responsibilities:

• 40%: Develops and implements participant satisfaction reports and metrics to identify areas for improvement. Collaborates with managers and colleagues across healthcare and community care systems to implement new policies, programs and processes. Develops and adapts training curriculum and supports workforce development of other Community Health Workers (CHWs).
• 25%: Implements operational procedures ensuring efficiencies. Ensures department/clinic operations are compliant with internal standards and external regulations. Monitors research intervention implementation fidelity, continues to develop and maintain systems for assuring protocol adherence and data quality, including scientific integrity of intervention and treatment as usual.
• 10%: Assesses processes and meaningful use data and identifies trends. Recommends methods and processes to improve participant/community member supports, operational efficiency and productivity.
• 10%: Assesses participant/community member needs and identifies trends. Recommends methods and processes to improve participant/community member supports, operational efficiency and productivity.
• 10%: Collaborates with department management to develop improvements to workflows and processes. Participates in regular meetings and assists with development and changes in research strategies, curriculum implementation, and workforce training as they pertain to the day to day activities in the community.
• 5%: Leads or participates in research and community programs committees or task forces and other special projects as required to support improvements in the participant/community member experience.

To apply, visit https://apptrkr.com/6744190