"Lead Patient Services Representative - Department of Psychiatry"

Lead Patient Services Representative - Department of Psychiatry

University of Colorado Anschutz Medical Campus

Department: Community Practice

Position #: 00844568 - Requisition #: 38759

Job Summary:

Calling all Customer Service Professionals! Our busy Clinics are recruiting for Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly, providing our patients with top-notch quality care.

The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication, including patient appointment status, to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.

Key Responsibilities:

• Acts as a lead and subject matter expert for other Front Desk Staff, Certified Medical Assistants, Physicians, etc., for job-related functions.
• Assists with the development, implementation, and evaluation of departmental policies and procedures.
• Provides mentoring, monitoring, coaching, and evaluation of team members' performance, especially in the areas of productivity and quality management.
• Assists with coordinating services, prioritizing assignments, and workflow, and promoting situational decision-making/problem-solving.
• Performs responsibilities of the underlying job. Takes responsibility for, or provides guidance to team members on, the handling of complex or novel issues.
• Within the scope of the job, requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

Work Location: Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us: Community Practice Medicine, housed within the School of Medicine at the University of Colorado... (abbreviated for brevity, full details in text)

Qualifications:

Minimum Qualifications:

• A High School Diploma or GED.
• 3+ years of patient/client-facing experience.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Preferred Qualifications:

• Associate's degree.
• Medical office/customer service experience.
• Bilingual, Spanish-speaking.
• Experience with computer programs like EPIC and Kronos.
• Experience with MS Office: Outlook, PowerPoint, Word.

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers...

Knowledge, Skills, and Abilities: ...

How to Apply: For full consideration, please submit... 1. A letter of interest... 2. Curriculum vitae / Resume 3. Three to five professional references...

Questions should be directed to: Joel Green, Joel.green@cuanschutz.edu

Screening of Applications Begins: Immediately and continues until the position is filled...

Anticipated Pay Range: The starting salary range... $49,400 to $57,699.