Department: Information Technology
Classification: Info Technology Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 05
Salary: Salary up to $75,000 annually; commensurate with education and experience
Criminal Background Check: Yes
Motor Vehicle Records Check: Yes
Important Eligibility Requirement
Employees in this position are required to operate university vehicles in accordance with George Mason University Vehicle Use Policy 1411. Applicants must possess and maintain an active, valid driver’s license that satisfies university requirements. Final candidates are subject to a Motor Vehicle Report (MVR) review, and successful completion of the review is a condition of employment.
Minor or major driving violations may affect eligibility for employment. Applicants with prior driving infractions need to review the Eligibility & MVR Review Information ( English / Spanish ) before applying.
About the Department:
Information Technology Services (ITS) provides superior technology and collaborative solutions that inspire life changing learning and success for our students and the entire Mason community. ITS works transparently to drive excellence in teaching, research, and administrative operations.
The primary purpose of the Classroom & Desktop Support Services team is to ensure reliable, responsive, and high-quality technical support for the university’s academic and administrative environments. The team is responsible for maintaining and supporting classroom technology, instructional spaces, and desktop computing environments across multiple campuses. By delivering hands-on assistance, proactive maintenance, and timely troubleshooting, the team helps faculty, staff, and students effectively use technology to support teaching, learning, and day-to-day operations. Their work plays a critical role in sustaining a seamless, technology-enabled campus experience.
About the Position:
The Lead Technology Support Specialist - Apple, is responsible for providing comprehensive support for both classroom and desktop technologies across the university. This role combines classroom audiovisual systems support with desktop computing services, ensuring smooth operation of all related technologies. This role will serve as Subject Matter Expert (SME) and lead a team to resolve technical issues, provide guidance for installations, perform troubleshooting, and ensure customer satisfaction.
Responsibilities:
Classroom and Lab Support:
Classification: Info Technology Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 05
Salary: Salary up to $75,000 annually; commensurate with education and experience
Criminal Background Check: Yes
Motor Vehicle Records Check: Yes
Important Eligibility Requirement
Employees in this position are required to operate university vehicles in accordance with George Mason University Vehicle Use Policy 1411. Applicants must possess and maintain an active, valid driver’s license that satisfies university requirements. Final candidates are subject to a Motor Vehicle Report (MVR) review, and successful completion of the review is a condition of employment.
Minor or major driving violations may affect eligibility for employment. Applicants with prior driving infractions need to review the Eligibility & MVR Review Information ( English / Spanish ) before applying.
About the Department:
Information Technology Services (ITS) provides superior technology and collaborative solutions that inspire life changing learning and success for our students and the entire Mason community. ITS works transparently to drive excellence in teaching, research, and administrative operations.
The primary purpose of the Classroom & Desktop Support Services team is to ensure reliable, responsive, and high-quality technical support for the university’s academic and administrative environments. The team is responsible for maintaining and supporting classroom technology, instructional spaces, and desktop computing environments across multiple campuses. By delivering hands-on assistance, proactive maintenance, and timely troubleshooting, the team helps faculty, staff, and students effectively use technology to support teaching, learning, and day-to-day operations. Their work plays a critical role in sustaining a seamless, technology-enabled campus experience.
About the Position:
The Lead Technology Support Specialist - Apple, is responsible for providing comprehensive support for both classroom and desktop technologies across the university. This role combines classroom audiovisual systems support with desktop computing services, ensuring smooth operation of all related technologies. This role will serve as Subject Matter Expert (SME) and lead a team to resolve technical issues, provide guidance for installations, perform troubleshooting, and ensure customer satisfaction.
Responsibilities:
Classroom and Lab Support:
- Coordinate and provide technical support for classroom technologies including projectors, smart boards, videoconferencing equipment, control processors, signal switchers, and other audiovisual systems;