Learning Center Manager

Learning Center Manager

Campus: Skyline College

FLSA Status: Exempt

Salary Schedule: 35

Grade: 189E

Bargaining Unit: Classified Supervisor (non-represented)

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

The Learning Center Manager performs professional supervisory work involved with the overall operations of the Learning Center. The responsibilities include providing instructional assistance for all courses and overseeing all areas of the Center including the tutorial labs, computer labs, information counter, and all Learning Center programs. Special emphasis is given to networking and collaborating with faculty for development of Center initiatives that assist students in ESL, transfer courses, and certificate programs. This position provides appropriate delivery of orientations, tours, workshops, tutoring, conversation circles, group study, specialized internet tutorial links, assessment and evaluation. The position is also responsible for overseeing functions pertaining to the maintenance of the budget for instructional support programs throughout the fiscal year. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of independent judgment and creativity is required to adequately represent the college and program, to serve as a technical resource person for the program, and to design original program components and services. The Learning Center Manager supervises the work of Learning Center staff, student assistants, proctors, and other staff as assigned.

Duties and Responsibilities

1. Exchanges information with department, College and District staff regarding the Learning Center and collaborates with other departments such as Counseling Services, Financial Aid, Outreach, and Articulation on a variety of academic support services
2. Confers with management and other staff to develop, implement and evaluate operational policies, procedures, delivery models for customer services, staffing levels, workflow and learning resources programs and activities
3. Oversees the daily activities of the Tutorial Center
4. Collaborates with faculty to plan and assess students' pedagogical tutorial needs
5. Collaborates with staff to plan and evaluate short and long-range Center evening program goals, and acts as liaison between programs, faculty and staff
6. Supports the development and delivery of workshops in the Learning Center or classroom on a variety of study strategies for students
7. Researches the needs of students and plans appropriate services to ensure their success
8. Evaluates the effectiveness of Learning Center services
9. Trains, supervises, and evaluates classified staff, temporary staff, and student assistants as assigned
10. Supports orientation sessions and tours for classes and the public to present Learning Center services
11. Represents the Center at various internal and external functions
12. Works with divisions, departments, and other student service programs to provide academic support and to coordinate services
13. Ensures the collection and assessment of data regarding the effectiveness of tutoring and other services
14. Performs other related duties as assigned

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Teaching and tutoring techniques used to customize individual student learning needs
2. Applicable division, department, and certificate instructional student needs
3. Philosophies and techniques of program assessment, including student learning outcomes
4. Current effective practices relating to Learning Center and tutorial practices, programs, and initiatives
5. Specific subject matter used in Learning Center self-paced courses

Skill in:

1. Written and oral communication skills, including public speaking and giving clear and concise instructions
2. Short and long-range program planning, implementation, coordination and evaluation
3. Interviewing, directing, evaluating and assessing tutors, student assistants, and staff
4. Establishing and maintaining effective working relationships with administration, faculty, staff, students, and student workers
5. Researching, compiling, formatting, and analyzing data to prepare reports
6. Using a variety of computer software, including Microsoft Office Suite, Banner, SARS Grid/Trak, eSARS, and the internet to research, compile, format, gather data, and prepare documentation and correspondence, complex reports, and other written materials
7. Managing program budgets order to maximize resources from a variety of funding sources for tutoring and other needs
8. Performing research in designated subject matter area
9. Supervising the work of others

Ability to:

1. Organize and explain materials in ways appropriate to students with different abilities, levels of preparation, languages, and cultural experiences
2. Work effectively as part of a customer service team

Job Requirements

• Bachelor's degree in business administration, education, instructional design, or a related field, or an equivalent combination of education and experience
• Work experience of increasing responsibility in an educational setting that includes tutoring, student support services, or learning resources
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff