"Library Academic Resource Specialist (Part-Time)"

Job Details

Indiana Tech is a thriving, independent, teaching-oriented university that delivers career-oriented programming in a wide variety of disciplines that includes business, engineering, computer sciences, criminal justice, cybersecurity, marketing, health sciences, communication and helping professions. Indiana Tech enrolls nearly 1,500 students in its traditional undergraduate programs on its picturesque main campus, and nearly 5,000 students in its adult and online program. We offer degrees at the associate, bachelor’s, master’s, and doctoral levels and undergraduate and graduate certificates.

Over 41% of our students are either globally or domestically diverse; this contributes to our unique vibrant and inclusive campus community. All academic programs are designed to provide students with relevant and practical experiences, including an emphasis on internships. The university is accredited by the Higher Learning Commission.

Indiana Tech is committed to fostering a welcoming and respectful environment for all. We actively support the recruitment, engagement, and retention of students, faculty, and staff from a wide range of experiences, backgrounds, and perspectives. We believe that creating a sense of connection and support across our campus community plays an essential role in preparing students to succeed and contribute in a global society.

Indiana Tech has big plans for its future. Learn more at Indiana Tech Strategic Plan or strategicplan.indianatech.edu.

Position Summary

Indiana Tech offers both campus-based, online, and blended learning. The Library Academic Resource Specialist performs various support tasks with excellent customer service skills to students (undergraduate, graduate, and doctoral), faculty, and staff at McMillen Library on the Fort Wayne campus and virtually. This is a part-time 15-20 hours per week set schedule position with afternoon-evening shifts throughout the work week. The schedule is determined by the needs of the library and is subject to change.

Essential Duties & Responsibilities

• Provide reference services to McMillen Library patrons, including in-person, by phone, chat service, and ticketing system
• Utilize online catalogs, licensed databases, research guides, eBooks, and print books to help patrons find resources
• Use the library’s system (FOLIO) for patron transactions
• Provide basic technical support for all users in the areas of copiers/printers, computer workstations, and Wi-Fi
• Supervise McMillen Library’s student workers during shifts
• Assist with library programming
• Record patron interactions in the library’s reference analytics software
• Complete other duties and projects as assigned

Qualifications

• College degree preferred
• 1+ year of working in education or libraries is preferred
• Must be self-motivated
• Must be able to work independently and as a team member
• Strong verbal and written communication skills
• Intermediate computer skills
• Excellent customer service skills
• Experience using Microsoft Teams and Zoom
• Familiarity with LibGuides and archiving is preferred

Working Conditions

Work is normally performed in a typical interior/office work environment.

*Application materials must include a cover letter and resume. The position remains open until filled; a review of candidates will commence as application materials are received.