"Library Officer (Patron Engagement)"

Position Details

• Continuing | Full-Time
• Higher Education Officer Level 5 | $82,657 - $91,222 p.a.
• Location: Kaurna Country / Bedford Park
• View Position Description

About the Role

The Library Officer (Patron Engagement) provides excellent frontline customer services to both students and staff to support the learning, teaching and research activities of the University.

Responsible for providing support to students and staff in their use of Library spaces and facilities, connecting with and using quality information resources across all the Library’s collections, the position requires you to assist students in their use of the University’s Learning Management System, assist with various general enquiries and using your judgement on when to refer enquiries to more specialist services. The Library Officer (Patron Engagement) is also expected to adeptly handle multiple online systems (and print books) as required.

You will be required to work across any of the University’s Adelaide campuses as and when required.

About You

You are a warm, approachable individual with excellent interpersonal skills, and are confident in interpreting and advising students and staff regarding access to information resources across all the Library’s collections. As first point of call, you take a collaborative approach to working with colleagues to reduce barriers to accessing information resources, library services and spaces, and will contribute toward creating engaging and informative content for the Library’s social media outlets.

Your previous experience working with online systems will allow you to easily document student enquiries about the Learning Management System and associated applications in the Customer Relationship Management (CRM) software in order to refer more complex enquiries to specialist teams for resolution.

Some of the key position capabilities of the role include:

• Demonstrated experience in frontline customer service where patience and resilience are key attributes.
• Demonstrated digital literacy and social media skills.
• Demonstrated ability to work collaboratively and proactively within own team and with other teams, i.e. considers activities, decisions and outcome from the perspective of working with others.
• Demonstrated effective to well-developed written and interpersonal communication skills and presentation skills.

If you feel you don’t have all of the experience we are asking for, but that your skills are transferrable, we’d still love to hear from you.

About Flinders University Library

The Library is a vital part of the student experience, creating welcoming spaces and meaningful support for all students, including those far from home. Our initiatives are shaped by student voices through collaborating with, listening to and adapting their ideas, such as expanding student access across all of our campuses, introducing a Sensory Space at the Central Library and developing AI tools, to name just a few. We empower learning, expand access and drive impact to foster academic excellence, and are deepening our impact as a research partner by driving innovation, expanding support and strengthening global visibility.

Our cornerstone is the commitment to fostering a connected, inclusive and forward-thinking Library, to ensure that our community has the spaces, support and resources to continue to thrive.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Wide range of professional development activities and services, including exclusive staff study offers
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

How to Apply and Information

You are required to submit a Suitability Statement of no more than 3 pages, telling us why you are suitable for this role by addressing the 4 Key Position Capabilities, as detailed in the body of this ad. For more information regarding this position, please contact Celine Grinham.

Certification

Applications to be submitted before 10.00pm: 10 Sept 2025

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.