"Library Services Digital Content Specialist"

Library Services Digital Content Specialist

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Libraries

Type: Full-Time

Posting Number: req24834

Department: UA Library Administration ADM

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The University of Arizona's Libraries invites you to apply to the role of Library Services Digital Content Specialist. The Library Services Digital Content Specialist develops and sustains a user-centered and empathy-driven content strategy for the University of Arizona Libraries. They guide the creation, delivery, and governance of content that provides access to the Libraries' services, spaces, and collections. They also engage students, faculty, and staff at the University of Arizona and partner with them to create, assess, and strategize content on multiple library service platforms. Additionally, they will conduct user research with students, instructors, and researchers to evaluate the Libraries' user experience and inform improvements of library services.

Applicants must be currently authorized to work in the United States

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

Library Services Engagement:

• Engage with patrons and stakeholders in their use of library services and resources.
• Collaborate with librarians and specialists to design and enhance content and services delivery, and user experience.

Design Content to facilitate library access and discovery:

• Coordinate, create, revise, and publish web content that is user-friendly, inclusive, and accessible.
• Design the information architecture and microcopy for the Libraries' websites and service platforms.
• Analyze and audit content on the Libraries' websites and service platforms to evaluate content improvements.
• Monitor and analyze web analytics and usage data to inform content strategy and to identify gaps in library services.
• Train librarians, specialists, and other content managers on workflows, analytics, and writing for the user experience.
• Partner with website developers to implement content changes based on user feedback and support the content organization and its delivery to the user.

Develop and sustain a content strategy for library services:

• Develop and sustain content for accuracy and alignment to the Libraries' mission and goals across the Libraries' websites and service platforms.
• Assess and contribute to improving content workflows, decision making, success measures, and other processes.
• Assist in creating and maintaining content guidelines to ensure the quality, consistency, and efficiency of the Libraries' web content operations.
• Lead the Web Strategy Group (WSG) as a core member to support website operations.

Management, mentorship, and campus engagement:

• Supervise student workers and mentor UX team members.
• Sustain UX operations by managing internal projects, facilitating working meetings, and documenting UX methods and best practices.
• Participate in strategic projects for the university that require content strategy expertise, including the UX@UA campus learning community.
• Curate UX and content strategy resources through the Libraries' outreaching channels such as The UX Cookbook and uxEd.

Gather input from users and stakeholders to assess library services and policies:

• Recruit and engage UA students, faculty, staff, and community members to participate in the Libraries' user research, including user interviews, usability testing, card sorting, and contextual inquiries.
• Gather and implement stakeholder feedback through interviews and consultation.
• Present recommendations to stakeholders based on research findings.
• Other duties as assigned.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience.
• 3 years relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $65,687 - $85,393

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 9

Compensation Guidance: The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level: PC2

Job Family: Library Services

Job Function: Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates:
Armando Cruz
armandocruz@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant:
Please submit a writing sample or portfolio that demonstrates your ability to write for an online audience. You must submit a PDF document. If you are submitting a website or page, submit a PDF document that includes just the link.

This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 26, 2026.