"Library Access Services Specialist (On Site - University Center, MI)"

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

POSITION SUMMARY:

The Library Access Services Specialist reports to the Library Manager and is responsible for all aspects of circulation, course reserves, and interlibrary loan, both day-to-day and long-term planning. The Library Access Services Specialist has frequent contact with Delta staff, faculty, students, and the general public, requiring excellent public relations/customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Circulation

• Oversee day-to-day operations and provide service desk coverage
• Maintenance of all patron records
• Hire, train, supervise and evaluate circulation student assistants
• Collection maintenance, including shifting, shelving, and shelf reading
• Attend and participate in VLC database meetings
• Keep current on Polaris trainings; this includes training, answering questions, and problem solving for other library staff; troubleshoot Polaris issues; keep all relevant manuals current
• Compile daily, monthly, and annual circulation statistics

Reserves

• Process reserves in a timely manner
• Review the list of reserve material with faculty annually
• Provide assistance with loanable technology and open educational reserves

Interlibrary Loan (ILL)

• Oversee day-to-day operations of interlibrary loan department
• Process all OCLC requests; assist with MeL and VLC lending/borrowing
• Process overdue notices and troubleshoot Interloan issues or problems
• Send invoices; track and pay for lost items
• Compile monthly and annual Interloan statistics and reports

Financial

• Work with college departments and outside libraries on billing for lost materials
• Use Colleague to add charge for lost items to student account
• Reconcile charges quarterly with Financial Services

Other Managerial Responsibilities

• Work with OCLC, Polaris, DCB, Excel, Colleague, and Access
• Attend staff meetings and participate in team management
• Monitor emerging trends and best practices in libraries and identify practical applications.
• Attend workshops and professional development activities
• Know library and college services and policies
• Serve on committees when assigned

This position core hours are:
Fall/Winter Hours
Sunday 12:00pm – 6:00pm
Monday – Thursday 11:00am – 8:00pm

Hours differ in spring/summer and between semesters

Required Qualifications:

• Associate's degree
• Customer service experience
• Ability to learn new technology easily and apply learning to the position
• 1 – 3 years of position related experience

Additional Experiences Considered:

• Library experience
• Polaris experience

Special Instructions to Applicants:

Complete an on-line application and attach a cover letter with position title and resume and/or certifications and licenses or transcripts.

Application Deadline:

Position will remain open until filled. First consideration will be given to applications received by January 6th. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Status:

Full time, Starting Salary $20.54 – $22.79 per hour: Commensurate with Qualifications and Experience