and the general public, requiring excellent public relations/customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Circulation Oversee day-to-day operations and provide service desk coverage Maintenance of all patron records Hire, train, supervise and evaluate circulation student assistants Collection maintenance, including shifting, shelving, and shelf reading Attend and participate in VLC database meetings Keep current on Polaris trainings; this includes training, answering questions, and problem solving for other library staff; troubleshoot Polaris issues; keep all relevant manuals current Compile daily, monthly, and annual circulation statistics Reserves Process reserves in a timely manner Review the list of reserve material with faculty annually Provide assistance with loanable technology and open educational reserves Interlibrary Loan (ILL) Oversee day-to-day operations of interlibrary loan department Process all OCLC requests; assist with MeL and VLC lending/borrowing Process overdue notices and troubleshoot Interloan issues or problems Send invoices; track and pay for lost items Compile monthly and annual Interloan statistics and reports Financial Work with college departments and outside libraries on billing for lost materials Use Colleague to add charge for lost items to student account Reconcile charges quarterly with Financial Services Other Managerial Responsibilities Work with OCLC, Polaris, DCB, Excel, Colleague, and Access Attend staff meetings and participate in team management Monitor emerging trends and best practices in libraries and identify practical applications. Attend workshops and professional development activities Know library and college services and policies Serve on committees when assigned This position core hours are: Fall/Winter Hours Sunday 12:00pm – 6:00pm Monday – Thursday 11:00am – 8:00pm Hours differ in spring/summer and between semesters Required Qualifications: Associate's degree Customer service experience Ability to learn new technology easily and apply learning to the position 1 – 3 years of position related experience Additional Experiences Considered: Library experience Polaris experience Special Instructions to Applicants: Complete an on-line application and attach a cover letter with position title and resume and/or certifications and licenses or transcripts. Application Deadline: Position will remain open until filled. First consideration will be given to applications received by January 6th. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified. Status: Full time, Starting Salary $20.54 – $22.79 per hour: Commensurate with Qualifications and Experience