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Class Description
The Library Technician II, Public Services is responsible for supporting student access to library facilities and resources, maintaining library materials and facilities, and supporting library programs and operations. This role requires a strong knowledge of fundamental library procedures, as well as proficiency with standard office and library systems.
Minimum Requirements
High School diploma/GED and three years relevant experience or an Associates degree and one year of relevant experience required.
Preferred: Demonstrated customer service experience. Knowledge of and familiarity with library software. Associates Degree in Library and Information Technology.
Preferred: Library Paraprofessional and Support Staff Certification or Microsoft Fundamentals/Office Specialist certificate. If the candidate does not have these preferred requirements, one will be required within two years of hire.
Class Specific Essential Duties
Provide excellent customer service and high-quality circulation and access services, to all students, college, and community visitors to the library in public service.
Provide introductory guidance and troubleshooting to students using college-wide educational platforms including Brightspace, Microsoft Office products, student email, and Simon.
Assist library customers with library computers, copy machines, printers, and other technology available for use at the library.
Maintain organized records and files for area of responsibility, contribute to documentation of practices, record statistics in library platforms, and submit reports in a timely manner.
Assist in maintaining a clean, equipped, functional, and welcoming library environment that serves a variety of collaboration, productivity, and quiet study needs of library customers.
Efficiently practice sustained functions related to circulation of library materials using library service platform software.
Shelve, pull, shelf-read, shift collections, complete inventories, and participate in other collection maintenance and collection movement projects as directed.
Work collaboratively to facilitate use of collections and library spaces in collection projects and library programming, outreach, and displays.
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