Manager, ACCelerated Learning Support

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Job Posting Title:
Manager, ACCelerated Learning Support

Job Description Summary:
Provides leadership and management for campus-based ACCelerated Learning Support services, managing daily operations, facilities, administrative functions, and coordinating academic support services.

Job Description:

Supervision Received and Exercised

The Manager position receives general direction from higher-level administrative staff and exercises considerable independent judgment in managing departmental operations. The Manager is responsible for directing, supervising, and evaluating the performance of subordinate staff, ensuring alignment with the college's mission and goals. This role involves setting performance standards, providing coaching and development opportunities, and fostering a collaborative team environment.

Reports to the Regional Director, Accelerated Learning Support. Exercises supervision over assigned staff; hires, trains, coaches, evaluates, and disciplines personnel.

Competency Expectations

• Provide direction, supervision, and mentorship to staff; foster a collaborative and inclusive work environment; ensure compliance with institutional HR policies and employment regulations; and support professional development and performance management.
• May oversee unit-level budgeting and purchasing activities; ensure responsible fiscal management aligned with institutional priorities and public accountability standards.
• Lead the development and use of reporting tools and data systems to support strategic planning, institutional effectiveness, and compliance; interpret data to inform policy, operations, and service delivery.
• Manage departmental programs and services to ensure alignment with institutional goals, timelines, and applicable regulations; coordinate with unit leadership to address operational needs and service enhancements.
• Plan and allocate staff and operational resources to support unit goals, maintain service continuity, and respond to emerging institutional needs.

Description of Duties and Tasks

• Supervises, hires, trains, coaches, evaluates, and disciplines personnel.
• Coordinates ACCelerated Learning Support services and activities.
• Designs best‑practice-based tutorial services and programs.
• Assists with optimizing physical spaces.
• Develops and monitors departmental budget.
• Gathers, analyzes, and reports data.
• Serves as liaison to instructional departments.
• Promotes services to stakeholders.
• Resolves patron issues and escalates when appropriate.
• Collaborates with SAS and Student Services.

Job Requirements

Knowledge:

• Understand and apply Principles and practices associated with Servant-Leadership.
• Familiarity with statistical and analytical methodologies.
• Knowledge of current change management theories.
• Understanding of student services processes and procedures, enrollment trends, ACC culture and academic curricula.
• Stay updated on emerging technologies and communication systems to promote programs, activities, and services.
• Utilize project management techniques.
• Apply student development best practices.
• Academic support best practices.
• Data collection and analytics.
• Learning technologies.
• Tutorial services methods.
• Supervisory principles.
• FERPA and institutional policies.

Skills

• Apply strengths-based coaching principles in employee and student development.
• Utilize effective interpersonal and communications skills, including tact and diplomacy.
• Exhibit effective organizational and planning skills.
• Demonstrate supervisory and management skills founded in servant leadership principles.
• Work collaboratively and effectively as part of a multicultural team.
• Maintain confidentiality of work related information and materials.
• Establish and maintain effective working relationships.
• Ability to effectively manage change.
• Prioritize multiple projects.
• Create, compose, and edit written materials.
• Develop, write, plan and implement short and long-range goals.
• Maintain an established work schedule, including some evenings and weekends.
• Familiarity and proficiency in utilizing Workday as an HRM system. Managers are expected to be familiar with job requisition processes, performance evaluations, and maintaining consistent, high-quality personnel data.
  + Training will be provided to Managers who need additional support in managing Workday processes
• Decision‑making and judgment.
• Strong interpersonal and communication skills.
• Leadership and team building.
• Organizational and planning skills.
• Confidentiality and professionalism.
• Proficiency with enterprise systems and LMS platforms.

Minimum Qualifications

Education:

• Bachelor's degree or higher.
• Four (4) years of related work experience OR Associate's Degree plus two (2) years of related work experience can be substituted for the required education (plus the required experience noted below).

Experience:

• Three (3) years related experience, including one (1) year supervisory.

Supplemental Experience:

• ACC Supervisor Certificate may substitute supervisory requirement.

Physical Demands and Work Environment

Physical Demands:

• Standard office environment.

Work Environment:

• Position follows ACC Remote/In‑Person framework.

Salary Range:

$63,475 - $79,343

Number of Openings: 4

Job Posting Close Date: January 20, 2026

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Austin-Community-College/Manager--ACCelerated-Learning-Support_R-8822