Manager, Building Services

Job Details

Manager, Building Services

Job ID: 294691
Location: Marietta, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Job Summary

Oversee daily operations and supervises the daily work assignments of custodial services on assigned campus and/or locations. Conducts custodial training and ensures effective cleaning standards are consistently met. Monitors employee safety and all work-related activities. May be required to work on both the Kennesaw and Marietta campuses or other University locations as needed. Ensures adequate inventory of supplies, materials, and equipment to carry out custodial work assignments. Conducts routine custodial inspections and consolidates daily, weekly, monthly, and quarterly inspection reports for review with leadership.

Responsibilities

KEY RESPONSIBILITIES: 1. Serves as the primary customer service point of contact for all custodial needs across assigned campuses and/or locations 2. Supervises custodial staff members as required, ensuring proper work allocation, training, coaching, performance management, and adherence to established policies and procedures 3. Works extensively in campus buildings to support daily custodial operations, maintains cleaning standards, and addresses issues promptly 4. Develops and implements custodial plans, strategies, and quality assurance programs to meet departmental missions, performance expectations, and safety standards 5. Coordinates and oversees custodial support for special events, ensuring appropriate staffing for weekdays, weekends, and high-priority needs 6. Manages all campus floor care projects, ensuring proper methods, quality, and timely completion 7. Monitors and follows up on work orders across assigned areas to ensure accuracy and timely resolution 8. Oversees and evaluates contract cleaning vendors to ensure compliance with performance standards and University expectations 9. Resolves customer concerns professionally and maintains communication with building occupants to ensure satisfaction 10. Maintains and monitors cleaning supply and equipment inventories to ensure availability across all assigned locations 11. Conducts regular inspections, identifies deficiencies, issues corrective actions, and reports facility conditions requiring repair and follows up to verify completion according to set standards 12. Establishes and maintains recordkeeping systems, documentation, and operational processes for custodial services 13. Administers the operating budget, including procurement, invoice verification, and cost-effective resource management 14. Provides administrative, technical, and customer service training to departmental employees and ensure ongoing staff development 15. Applies University and departmental policies consistently, including the use of progressive discipline when necessary 16. Fosters a cooperative, team-oriented, and high-performance work environment that promotes productivity, quality, and employee engagement