Manager, Bursar of Student Accounts

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 607 Pay Range: $104,000.00 - $187,200.00

Job Description

The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage aspects of student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. They will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast any office needs and implement efficient workflows for the team. They will utilize a variety of university wide systems applications and Department of Education state and federal sites, as well as other system applications. The Manager will work closely with a variety of offices across the institution to support student retention, graduation, and student satisfaction goals.

Job Duties:

• Oversees the day-to-day operations of the team.
• Subject matter expert for proper operational processes, policies, and procedures.
• Works with other teams and departments to ensure proper and efficient workflows are in place.
• Participates in annual audits, gathers reports and data on related to controls, and procedures.
• Stays informed of changing governmental and legal requirements, participates in yearly trainings, webinars, and conferences as needed.
• Ensures updated processes, procedures, and training protocols are in place.
• Leads process improvements and creates efficient workflows.
• Takes initiative in improving the student and staff experience.
• Coordinates efforts on escalated student situations to ensure timely solutions.
• Helps establish and implement short- and long-range organizational goals and operating procedures, monitors and evaluates pragmatic and operational effectiveness, and effects changes required for improvement related to student tuition and experience.
• Ensures proper operational processes are accurate and timely as they relate to the office.
• Maintains accurate records.
• Ensures monthly key performance indicators are reported in a timely manner.
• Partners with various stakeholders.
• Attends and participates in meetings and committees as required.
• Performs other job-related duties as assigned.

KSAs:

• Strong Excel skills
• Strong communication, interpersonal skills, and emotional intelligence with the ability to lead, collaborate, and build healthy relationships with other departments to improve processes and procedures.
• Highly detail oriented and organized
• Ability to develop a team of employees based on their individual strengths
• Possesses research, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in word processing and related computer-based office management tools
• Ability to work in a fast-paced and highly collaborative environment
• Strong leadership and financial account analysis skills and experience
• Possesses thorough understanding of Title IV federal aid awarding and disbursement processes

Minimum Qualifications:

• Bachelor's Degree
• 5 years of experience in an institution of higher education
• 5 years of people leadership experience, which includes organizational, administrative, and project supervisory experience
• Office operations experience
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications:

• Master's Degree
• State, Federal Aid, and Title IV experience
• Working knowledge connected to a Bursar/Student Accounts office or Financial Aid office
• Banner student systems experience and Salesforce , tableau experience

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.