Job Details
Job Title: Student Accounts Advisor - Office of Student Finance, Controller's Office
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63342
Department
Office of Student Finance | Controller's Office
The Office of Student Finance, a unit within the Controller's Office, plays a critical role in supporting student success by ensuring the efficient and effective management of student accounts, refunds, billings, and tuition processes. Our office provides accurate financial services, improving student access, and maintaining compliance with university, state, and federal regulations.
Responsibilities
The University is seeking a customer-focused and detail-oriented Student Finance Front Desk & Correspondence Advisor to serve as the primary point of contact for students and families visiting the Office of Student Finance or reaching out by email. This role is ideal for someone who enjoys fast-paced, high-volume work and can balance accuracy and professionalism across both in-person and written communication.
Serving as a front-line member of the Student Finance team, the Advisor combines walk-in customer service with primary responsibility for the department's main email inbox, verifying and correcting student account information, accepting and logging payments at the counter, and escalating complex or sensitive matters to Student Accounts Specialist staff for resolution.
What You'll Do
Serve as the face of Student Finance at the front desk
You will greet and triage walk-in visitors, verifying proper assessment of tuition/fees, payment status, financial aid, and waivers, and answering routine account questions. You will provide wayfinding and referrals to partner offices and accept and log payments at the counter in accordance with university cash-handling and internal control procedures.
Own the department's main email inbox
You will serve as primary responder for the department's main student finance email inbox, triaging incoming correspondence and responding directly to routine inquiries using established knowledge articles and templated responses. You will verify and correct student account data as needed to resolve each inquiry.
Know when to escalate
You will identify inquiries, whether walk-in or email, that involve challenging accounts, escalated customer service interactions, or require interpretation of federal or University policy, and refer them to the appropriate Student Accounts Specialist or supervisor with sufficient documentation for timely resolution.
Connect students with the right resources
You will help students connect with external department contacts when appropriate and serve as a liaison between partner offices with financial impact on the student account, such as Financial Aid, the Registrar, and Housing.
Help keep our knowledge current
You will help prepare and maintain common email responses and knowledge articles for our customer relations management software, suggest edits to campus-wide communications and FAQ web pages based on recurring inquiries, and may participate in outreach events assisting students and families on financial matters and University processes and timelines.
Qualifications
Bachelor's degree; or a high school diploma/equivalent and four years of relevant experience. (Note: a combination of post high school education and experience equal to four years.)
The Controller's Office offers career ladders for many of our positions, providing tenured employees with promotional opportunities within their job. The successful candidate will be hired at the most appropriate level I through IV, based on their specific education and experience.
Preferred Qualifications
- Experience in a high-volume, customer-facing role such as a front desk, call center, or retail environment.
- Excellent written communication skills, with the ability to compose clear, professional email correspondence.
- Strong multitasking and prioritization skills in an interruption-driven work environment.
- Strong customer service orientation.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses
Anticipated Salary Range
Commensurate with education and experience; minimum salary of $38,100.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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