Manager, City Central and Activation - UNSW Canberra

Employment type: Full-time, 35 hours per week

Duration: Continuing

Remuneration: Level 8 from $127,351 plus 17% super

Location: UNSW Canberra, City Campus

About UNSW Canberra: University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital. UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the University's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters: Shape the identity and vibrancy of the UNSW Canberra City Precinct by providing strategic leadership for the City Central service point and coordinating with diverse teams including Launch, Schools and Lifelong Learning, to create an engaging environment for students, staff, industry partners, and the community. The role involves strategic development and operational management of City Central, ensuring exceptional concierge and front-line support services. The Manager will drive engagement programs to enhance the experience of all precinct users and supervise a team, fostering a collaborative and high-performing environment.

Accountabilities:

• Lead the delivery of the strategic direction of the precinct activation in close collaboration with the General Manager and Head of Student Life and Experience.
• Lead the design and delivery of an annual engagement plan.
• Measure and evaluate the impact of activation and engagement initiatives for stakeholders, industry engagement, and community relations.
• Overseeing the delivery of student and education support services on campus.
• Support student and precinct communications, ensuring brand compliance, relevance, and tailoring messages to local audiences.
• Cultivating and managing key partnerships with high-level stakeholders, including senior University officials, industry executives, and community leaders, to secure resources and support for precinct activation initiatives.
• Supervise the Administration support team.

Who You Are (skills and experience):

• A relevant tertiary degree with extensive management expertise and relevant experience or an equivalent level of knowledge gained through a combination of education, training and/or experience in a relevant discipline.
• Demonstrated experience in managing programs, or developing, reviewing, or evaluating significant policies, programs, or initiatives related to stakeholder engagement, student services and/or site activation.
• Demonstrated ability to supervise, influence, and guide staff, and foster collaboration across teams and programs.
• Proven ability to build and maintain relationships with high-level stakeholders, including senior management, industry leaders, and community representatives, to foster collaboration and support precinct activation and engagement goals.
• Ability to apply a thorough knowledge of University-wide policies, or the external environment (e.g., government legislation, guidelines and requirements), or diverse research and teaching activities, particularly as they relate to stakeholder engagement and community relations.

Benefits and Culture: UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

Eligibility: The successful candidate will be required to undertake pre-employment checks prior to commencement in this role. The checks that will be undertaken are listed in the Position Description. You will not be required to provide any further documentation or information regarding the checks until directly requested by UNSW. Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position. The University reserves the right not to proceed with any appointment.

How to Apply: Make each day matter with a meaningful career at UNSW. Submit your application online before Wednesday 17 September 2025 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description.