"Manager, Client Services & Guest Experience"

Job Description Summary

The Client Services & Guest Experience Manager supports the operations of Front of House, Client Services, and Guest Experience for the Center for Performing Arts and other event venues across campus. This role oversees ticketing, customer service, staffing, and revenue processes while ensuring safe, accessible, and high-quality experiences for all events. The position collaborates closely with campus partners, production teams, and external clients to maintain smooth event execution, compliance with safety standards, and operational excellence.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Bachelor's degree from an accredited institution in Arts, Communications, Fine or Performing Arts, Event Planning or related field.
• Minimum of 2 years of experience in events planning
• Minimum of 2 years of supervisory experience.

Or

• Associate's degree from an accredited institution in Arts, Communications, Fine or Performing Arts, Event Planning or related field
• Minimum of 4 years of experience in events planning
• Minimum of 2 years of supervisory experience.

• Certification in event planning or project management is a plus

Job Requirements

PHYSICAL REQUIREMENTS

Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and other office equipment. Must have the ability to affect and facilitate evacuation from performance venues unassisted.

OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George's Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the ECT department

Special Instructions to Applicants

This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.

Application Status: you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.